Reduce Unplanned Work.
Unlock IT Bandwidth.

The Balance Blueprint is a structured execution model designed to shift IT teams from reactive firefighting to proactive, high-impact work. It eliminates inefficiencies by:
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• ID2 (Identify, Define & Delegate):
  ‍Identifying low-value, repetitive, or misallocated tasks so they can be reassigned or automated.
  
• The Power of 15:
  Capturing and structuring IT work in short execution cycles to maximize throughput.
  
• OpenBook:
  Providing real-time transparency into ticket volumes, task types, automation potential, and IT workload trends.

By integrating these components, IT teams free up capacity, improve response times, and maintain stability while enabling transformation.

OpenBook provides IT leaders with real-time insights into every aspect of IT service delivery. It tracks:
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• The number and type of tickets logged, giving visibility into recurring issues.
• Time spent on different IT tasks, identifying inefficiencies and workload imbalances.
• Automation potential, highlighting which tasks are repetitive and could be optimized.
• Trends in unplanned work vs. strategic projects, ensuring IT teams stay aligned with business objectives.

With OpenBook, IT leaders no longer have to rely on guesswork—they have data-driven visibility into their team’s workload and performance.

ID2 is designed to identify and categorize low-value IT tasks that drain time from high-value, strategic work. It provides:
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• A detailed breakdown of low-complexity tasks that can be reassigned to lower-cost resources.
• Pattern analysis on recurring tickets, helping IT teams address root causes rather than treating symptoms.
• Insights into automation potential, flagging repeatable workflows for standardization or process automation.

By implementing ID2, IT teams gain clarity on where their time is being spent and how to realign efforts toward high-impact initiatives.

OpenBook provides full visibility into ticket lifecycle management, allowing IT leaders to:
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• Monitor ticket flow in real time to prevent bottlenecks.
• Categorize tickets by priority, complexity, and resolution time, ensuring the right resources are assigned.
• Identify recurring issues that should be addressed through Root Cause Analysis (RCA).
• Track automation opportunities, flagging tickets that could be handled through self-service or automated processes.

By using OpenBook, IT teams gain control over ticket resolution, reduce backlog buildup, and speed up response times.

OpenBook acts as an IT performance dashboard, offering:
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• A real-time view of all active tickets, pending resolutions, and response times.
• Performance trends over time, showing whether IT teams are improving or falling behind in execution.
• Breakdowns of where IT teams are spending their time, highlighting inefficiencies.
• Automation impact tracking, measuring how much work has been eliminated through process improvements.

With OpenBook, IT leaders can make data-driven decisions to continuously improve performance and service delivery.

The Power of 15 ensures that every IT action delivers measurable value by structuring work into high-impact execution cycles. It:
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• Eliminates delays by prioritizing work in structured intervals rather than waiting for backlogs to build.
• Enables rapid course correction, allowing teams to adjust execution strategies every 15 minutes.
• Prevents inefficiencies by ensuring that IT tasks are always aligned with business priorities.

This approach keeps IT teams moving at an optimal pace while maintaining stability.

OpenBook provides data-driven automation insights, helping IT teams:

• Detect highly repetitive tasks that could be streamlined.
• Measure time spent on manual workflows, identifying bottlenecks.
• Track self-service adoption, showing where automation is reducing ticket volumes.
• Pinpoint process inefficiencies, revealing areas for RPA (Robotic Process Automation) implementation.

This ensures IT leaders prioritize automation where it delivers the most value rather than automating without strategy.

The Balance Blueprint removes guesswork from IT execution by providing:

• Real-time data from OpenBook to track performance, bottlenecks, and workload distribution.
• Low-value work categorization from ID2, ensuring IT leaders know what tasks should be reassigned or automated.
• Execution insights from The Power of 15, keeping teams focused on outcomes rather than activity.

With these tools, IT leaders make decisions based on performance data, not assumptions.

Allari provides 24/7 IT service management across 35+ countries, ensuring:

• Global visibility through OpenBook, tracking IT operations in multiple locations.
• Scalable IT resource allocation using ID2, ensuring the right tasks are handled by the right teams.
• Consistent execution through The Power of 15, keeping IT teams aligned across time zones.

This ensures that IT teams remain operational, responsive, and strategically aligned—regardless of location.

Our onboarding process is designed for seamless integration and minimal disruption. We:

• Assess your IT environment to understand your operational needs.
• Apply The Balance Blueprint to eliminate inefficiencies and create immediate impact.
• Leverage OpenBook for real-time tracking, ensuring all IT activity is visible from day one.
• Use ID2 to categorize IT workloads, identifying opportunities for standardization and delegation.
• Implement The Power of 15 to accelerate execution and improve operational efficiency

By the end of onboarding, IT teams have full visibility, structured execution, and a clear plan for ongoing optimization.