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JD Edwards EnterpriseOne Use Case

JD Edwards customers are digitally transforming their organizations by leveraging UX One User Experience, Mobile Applications, and Orchestrator. This is a business use case.


TechnologY:  UX One

Industry:  Utilities

Components:  Watchlists


Business Problem — Occasionally, sales orders may be placed on administrative hold by Accounting through a credit limit at different levels or through a hold code in the Address Book. This creates delays in downstream processes. For instance, a hold code can prevent printing of a sales quotation or a credit limit hold will prevent sales orders from being validated.


Objective — Provide a way for Finance and Sales personnel to monitor and release orders on hold.


Outcome — Watchlists were configured to track sales orders and sales quotes that are on hold, and orders just released from hold. Finance personnel can easily access the order release program from the watchlist, which is updated periodically during the day. Users can also refresh the watchlist as needed. By having this information in an organized manner based on a user-defined query, users can complete their verification process quickly and disposition order releases in an expeditious manner. On the other hand, sales personnel are made aware of orders on hold, prompting them to proactively follow up with accounting and advise customers of the situation.


If you are unfamiliar with Orchestrator or curious about how it can be applied to your environment, we can help you. We are deeply connected to the Oracle DX team and can set up a collaborative call to get your questions answered.

Monitor and Release Sales Orders on Hold

January 2, 2022

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