Verified Outcomes
80%
vs. in-house hiring for same skillsets
61%
vs. initial consultant support approach
50%
Through best practice maintenance over 2 years
1,200
Through efficient BI solutions
5,399
Verified across the partnership
225%
75 min/day manual reporting eliminated
100%
HIPAA/SOX maintained continuously
$121K
Delivered through efficiency gains
The Challenge
After implementing Oracle JD Edwards EnterpriseOne 9.1, Allegiant Health faced a critical skill gap. They lacked expertise in CNC, database administration, development, and business analysis — all essential for maintaining their ERP system.
Consultants weren't always accessible when critical support was needed
No clear visibility into what work was being done or how time was being spent
Monthly consulting fees were difficult to justify given lack of responsiveness
The Intervention
Every support request was normalized, classified, and routed to the right specialist from Allari's 10-member expert team. This eliminated the availability and responsiveness issues from the previous consultant model.
A dedicated Support Manager provided real-time activity tracking and monthly reports, giving Allegiant complete visibility into work efforts, costs, and continuous adaptability to evolving needs.
Rather than fixed monthly fees, Allegiant only paid for actual services used. This model granted access to six essential skillsets at a fraction of in-house staffing costs.
Beyond the Help Desk
Full ownership of recertification campaigns, SOD monitoring, and audit readiness — enabling clinical staff to focus on patient care.
Replaced spreadsheet reporting with Microsoft BI dashboards, delivering real-time visibility across 8 production lines (225% ROI).
9.7% of all engagements focused on compliance-grade IAM — critical in healthcare's regulatory environment.
"With Allari, we accessed over six essential skillsets at 80% cost savings compared to in-house hiring, while achieving complete transparency into our support costs and activities."