A whiteboard with a hand writing two paths from point A to point B.

Using Intelligent Automation to Streamline Operations and Enhance Efficiency

By using intelligent automation to perform time-consuming, repetitive IT tasks, businesses can reduce costs and lessen the strain on IT resources. This guide defines low-level IT task automation and provides suggestions for choosing tools, identifying tasks, and implementing task automation successfully. Benefits of task automation.
A pair of scissors cuts a neon “fees” sign.

Only Pay for What You Need – The Benefits of Not Having Fixed Fees

It’s not just about dollars and cents. It’s about innovation, resiliency, and service. Every business or IT leader knows that, at some point, they will have to hire help with their tech stack. You might not have full-time IT help or you may be saddled with a staff that’s stretched to its breaking point. If …

Only Pay for What You Need – The Benefits of Not Having Fixed Fees Read More »

Allegiant Health

Case Study: Allegiant Health Selects Allari’s Platform for JDE Support

The Allegiant Health team gained the control and insights they needed by switching to Allari’s Delivery Platform for their JD Edwards EnterpriseOne support
Security Operations Center: Building, Operating, and Maintaining Your SOC - Security operations center

Help Desk-as-a-Service

THE CHALLENGE  Faced with the reality of a small IT department, the impossibility of increasing the resources, and the continuous rise of the requirements from users, our customer asked us for recommendations for practical solutions. IT team could have a high volume of unplanned activities. Finding that 90%+ of their time is reactive vs proactive. Users are walking into IT room, calling or sending emails, and approaching technicians directly going around …

Help Desk-as-a-Service Read More »

How Follow-The-Sun Model helps you Deliver 24/7 Global Support

The sun never sets for businesses that rely on remote and global support for customer service. The traditional “Follow-The-Sun” model handle issues globally between offices in different time zones, increasing responsiveness and reducing delays. In other words, this is a method to satisfy customers regardless of the time or location.

Service Insight: Manufacturing Company Selects Allari’s CloudHD for IT Help Desk Management

Midsized Pennsylvania manufacturer with a small IT team was overloaded with managing Help Desk tickets, working with users on day to day issues while trying to execute major IT projects that would provide major benefits. The result was that the major projects were losing out to fire fighting.
Dispatcher - Emergency medical dispatcher

Case Study: New Customer Implements On-Demand Dedicated Dispatcher Role

Lesson Learned: An IT Dept lacking a dedicated dispatcher role will never be high performing. Problem After conducting an IT Assessment, we realized that the IT department was spending more than 90% of their time being reactive rather than proactive. The team was in the weeds and just trying to get through the day. Bold users were circumventing the help desk software and showing up at the technician’s desk. Passive users were not getting their issues addressed and expressing their frustration with others. The business leaders were frustrated because IT wasn’t able to complete important project work in a timely manner. The IT manager felt isolated and overwhelmed. It became a divisive culture that could only end in termination unless there was a catalyst for change.