JDE Support – The Service Desk that Never Quits

Is your company struggling to provide production support and complete strategic projects? So was a manufacturing customer of ours... Despite months of effort, tickets were piling up and they weren't making progress on their biggest, most important projects of 2021. Our customer’s JDE support team, with users in the USA, Mexico, and Canada, was constrained …

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Geneva Watch Group

Case Study: GWG Cuts Cost and Improves Delivery for JDE Development

Geneva Watch Group team gained the control and insights they needed by switching to Allari's Delivery Platform for their JD Edwards EnterpriseOne support.
Allegiant Health

Case Study: Allegiant Health Selects Allari’s Platform for JDE Support

The Allegiant Health team gained the control and insights they needed by switching to Allari's Delivery Platform for their JD Edwards EnterpriseOne support
Security Operations Center: Building, Operating, and Maintaining Your SOC - Security operations center

Help Desk-as-a-Service

THE CHALLENGE  Faced with the reality of a small IT department, the impossibility of increasing the resources, and the continuous rise of the requirements from users, our customer asked us for recommendations for practical solutions. IT team could have a high volume of unplanned activities. Finding that 90%+ of their time is reactive vs proactive. Users are walking into IT room, calling or sending emails, and approaching technicians directly going around …

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Manufacturer Engages Allari for Microsoft Power BI Implementation

Pennsylvania based manufacturer migrated from JDE World to Enterprise 9.2. Qlikview was the BI solution used with World. Allari recommended Microsoft BI as the centerpiece of the BI platform going forward due to lower costs, quicker implementation and it's reputation as the market leader.
JD Edwards EnterpriseOne - Wilbur-Ellis Selects the Allari Platform

Case Study: Wilbur-Ellis Took Control

The Wilbur-Ellis team gained the control and insights they needed by switching to Allari's Delivery Platform for their JD Edwards EnterpriseOne support.
Dispatcher - Emergency medical dispatcher

Case Study: New Customer Implements On-Demand Dedicated Dispatcher Role

Lesson Learned: An IT Dept lacking a dedicated dispatcher role will never be high performing. Problem After conducting an IT Assessment, we realized that the IT department was spending more than 90% of their time being reactive rather than proactive. The team was in the weeds and just trying to get through the day. Bold users were circumventing the help desk software and showing up at the technician's desk. Passive users were not getting their issues addressed and expressing their frustration with others. The business leaders were frustrated because IT wasn't able to complete important project work in a timely manner. The IT manager felt isolated and overwhelmed. It became a divisive culture that could only end in termination unless there was a catalyst for change.