JDE Support – The Service Desk that Never Quits
Is your company struggling to provide production support and complete strategic projects? So was a manufacturing customer of ours... Despite months of effort, tickets were piling up and they weren't making progress on their biggest, most important projects of 2021. Our customer’s JDE support team, with users in the USA, Mexico, and Canada, was constrained …
Case Study: GWG Cuts Cost and Improves Delivery for JDE Development
Geneva Watch Group team gained the control and insights they needed by switching to Allari's Delivery Platform for their JD Edwards EnterpriseOne support.
Case Study: Allegiant Health Selects Allari’s Platform for JDE Support
The Allegiant Health team gained the control and insights they needed by switching to Allari's Delivery Platform for their JD Edwards EnterpriseOne support
Help Desk-as-a-Service
THE CHALLENGE Faced with the reality of a small IT department, the impossibility of increasing the resources, and the continuous rise of the requirements from users, our customer asked us for recommendations for practical solutions. IT team could have a high volume of unplanned activities. Finding that 90%+ of their time is reactive vs proactive. Users are walking into IT room, calling or sending emails, and approaching technicians directly going around …
Manufacturer Engages Allari for Microsoft Power BI Implementation
Pennsylvania based manufacturer migrated from JDE World to Enterprise 9.2. Qlikview was the BI solution used with World. Allari recommended Microsoft BI as the centerpiece of the BI platform going forward due to lower costs, quicker implementation and it's reputation as the market leader.
Case Study: Wilbur-Ellis Took Control
The Wilbur-Ellis team gained the control and insights they needed by switching to Allari's Delivery Platform for their JD Edwards EnterpriseOne support.
Case Study: New Customer Implements On-Demand Dedicated Dispatcher Role
Lesson Learned: An IT Dept lacking a dedicated dispatcher role will never be high performing.
Problem
After conducting an IT Assessment, we realized that the IT department was spending more than 90% of their time being reactive rather than proactive. The team was in the weeds and just trying to get through the day. Bold users were circumventing the help desk software and showing up at the technician's desk. Passive users were not getting their issues addressed and expressing their frustration with others. The business leaders were frustrated because IT wasn't able to complete important project work in a timely manner. The IT manager felt isolated and overwhelmed. It became a divisive culture that could only end in termination unless there was a catalyst for change.