THE CHALLENGE Faced with the reality of a small IT department, the impossibility of increasing the resources, and the continuous rise of the requirements from users, our customer asked us for recommendations for practical solutions. IT team could have a high volume of unplanned activities. Finding that 90%+ of their time is reactive vs proactive. Users are walking into IT room, calling or sending emails, and approaching technicians directly going around … Help Desk-as-a-Service Read More »