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Job Scheduler Monitoring

Sometimes, JDE Administrators need to restart or pause the Scheduler. When the Scheduler is down, the UBE´s (Universal Batch Engines) can not be processed. We need an automated way to monitor the Scheduler service if it goes down for this or any other reason and here is where Orchestrator comes into play. Orchestrator can monitor and alert the Scheduler service and prevent the UBEs to stop running.

Automatic System Checks

JD Edwards is our business core and availability is critical for the good performance of the business. In this sense, JD Edwards needs to be available the most part of the time to reduce the impact on the daily operations of your business. Availability does not necessarily be a problem for you. Orchestrator is the tool that JD Edwards put in place to create orchestrations and take care of the availability for you.

JDE Support – The Service Desk that Never Quits

Is your company struggling to provide production support and complete strategic projects? So was a manufacturing customer of ours… Despite months of effort, tickets were piling up and they weren’t making progress on their biggest, most important projects of 2021. Our customer’s JDE support team, with users in the USA, Mexico, and Canada, was constrained …

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Work Order Process Automation

Business Problem — We needed to streamline a 4-step manual process that occurs 15 times each day.

View customer attributes and acct info in one form

Business Problem — It is time-consuming to navigate between applications and forms to view customer information across the Customer Master and Accounts Receivable. There is also customer and account information that is not relevant to users that is distracting and consumes valuable real estate on the screen.

Unified entry point to customer interactions, orders & invoices

Business Problem — Busy customer service representatives need to stay on top of customer interactions and the status of customers’ orders and invoices, to ensure timely service and an optimized order-to-case process. Navigating through multiple applications using different entry points takes time and creates frustration.

Track Order Lines with Zero Price

Business Problem — During the sales order process, sales personnel sometimes enter an order and leave line items at zero price. When this occurs, the sales manager must amend the order lines or approve the order lines at zero price. There were no alerts to let the sales manager know that there are orders with line items at zero price.

Track Equipment Location and Usage

Business Problem — Dispatchers must have real-time visibility to the location of railcar equipment at all times to track railcar usage. This is necessary to avoid penalty costs from excessive railcar usage.

Streamlining Receipts

Business Problem — We have an international supplier from whom we do not want to inspect every receipt. Instead, we want to inspect every fifth receipt. The problem is how to alert Inspection, without manual communication, that a receipt is the fifth receipt and tagged for inspection.

Simplify User Profile Entry

Business Problem — To create a new user account users would have to navigate 15 fields when only 4 fields were required for entry.

Simplify Vendor Management Process

Business Problem — Users must track the expiration date of their vendor’s liability insurance in order to ensure that they remain compliant as required by legal regulations. Users want to start working with vendors weeks before the liability insurance expiration date in order to ensure that they are eligible for contract work.

Simplify Sales Order Entry

Business Problem — The Sales Order Header form has numerous fields on multiple tabs, only some of which are needed. Users must tab through unused fields or click around them, plus also click onto other tabs.

Simplify Affordable Care Act Filing Process

Business Problem — A small IT staff and Human Resources organize and coordinate the Affordable Care Act (ACA) filing process annually. It is a stressful time of year and affects IT productivity and efficiency.

Simplify Address Book Entry

Business Problem — To enter or view an Address Book entry’s address, users must click on a second tab to view the street address details.

Robotic Process Automation of Accounting Transactions

Business Problem — Each month the customer’s headquarters finance department sends out a large set of accounting journal entries to be replicated in each of the branch’s systems. Done manually, this process is tedious, time-consuming, and error-prone.