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Automatic Remove Reserved Records
Enterprise One is a platform that uses third-party software components to complement and improve the operation for the customers, especially when you are in the manufacturing sector. We know that your collaborators are busy every day and sometimes they will forget to close their sessions within the platform. On another occasion, an unwanted network disconnection can occur during the day. When these two scenarios occur, the orders can turn into a “reserved” state until one of your collaborators will release them manually causing delays in your daily operations.
JDE Support – The Service Desk that Never Quits
Is your company struggling to provide production support and complete strategic projects? So was a manufacturing customer of ours… Despite months of effort, tickets were piling up and they weren’t making progress on their biggest, most important projects of 2021. Our customer’s JDE support team, with users in the USA, Mexico, and Canada, was constrained …
View customer attributes and acct info in one form
Business Problem — It is time-consuming to navigate between applications and forms to view customer information across the Customer Master and Accounts Receivable. There is also customer and account information that is not relevant to users that is distracting and consumes valuable real estate on the screen.
Unified entry point to customer interactions, orders & invoices
Business Problem — Busy customer service representatives need to stay on top of customer interactions and the status of customers’ orders and invoices, to ensure timely service and an optimized order-to-case process. Navigating through multiple applications using different entry points takes time and creates frustration.
Streamlining Receipts
Business Problem — We have an international supplier from whom we do not want to inspect every receipt. Instead, we want to inspect every fifth receipt. The problem is how to alert Inspection, without manual communication, that a receipt is the fifth receipt and tagged for inspection.
Graphical view of Engineer to Order (ETO) schedule and tasks
Business Problem — For large engineer to order projects with a large number of tasks the schedule needs to be closely monitored to ensure products are delivered to customers on time. It is difficult and error prone to review project schedules in a grid format for project managers.
Customer Service Representative task and service management
Business Problem — When a customer service representative starts their day and manage several customers, it is difficult to know what to work on first. Users can manually inquire across different applications to see the status of various customer activities, but this process is error prone and time consuming.
Automated Manufacturing Operation Super Back Flush
Business Problem — Plastic tubs of production parts were waiting for days to be weighed scaled and entered into JD Edwards through Super Backflush Objective Eliminate human steps in the manufacturing process, especially between the MES and JD Edwards EnterpriseOne applications.