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Track Order Lines with Zero Price

Business Problem — During the sales order process, sales personnel sometimes enter an order and leave line items at zero price. When this occurs, the sales manager must amend the order lines or approve the order lines at zero price. There were no alerts to let the sales manager know that there are orders with line items at zero price.

Monitor and Release Sales Orders on Hold

Business Problem — Occasionally, sales orders may be placed on administrative hold by Accounting through a credit limit at different levels or through a hold code in the Address Book. This creates delays in downstream processes.

Monitor Unvalidated Sales Orders

Business Problem — Sales personnel enter multiple sales orders each day and each order must be validated before it is released to Logistics for further processing. Sales personnel cannot validate incomplete sales orders for various reasons. Examples include awaiting approval, no price on the order, etc.