Simply said.... (1) Increase agility (2) Increase capacity to innovate.
Our customers are being asked to lead their business in digital transformation to grow revenue, protect the business from sophisticated cyber attacks while continuing to do the old job of keeping the lights thereby operating and maintaining existing IT services to safeguard business commitments.
By taking on basic processes such as Identity & Access Management, IT Maintenance, Production Support, and Help Desk Management our customer’s IT team can focus on transformation projects and core function. When needed we can reinforce these core functions such as Cyber Security, Business Analysis, BI Support and Software Development. All done via an ITaaS model with a pay for use, no long-term contracts and full transparency of all activities.
What kind of impact we talking?
We understand your pain points. We've been doing this for over 20 years. As your partner, we promise to have the following impact (directly or indirectly) on these twelve specific areas.
Quality of Life
"Market Disruptors"... Really?
Absolutely! We were the first to come to market with a true 100% ITaaS model. Our explosive growth is a sure indication that we are disrupting the market place. No other delivery model reduces costs, improves productivity, allows faster ramping up or down due to unforeseen economic and workplace changes such as the coronavirus pandemic. Now human services can be delivered as a service with the same benefits as hardware, software and platforms. Are we for sale?
What is ITaaS?
ITaaS (Information Technology as-a-Service) is an operating model where an IT provider delivers information technology as a service. Many people associate this with AWS providing Infrastructure as-a-Service (IaaS), Saleforce.com provides software (SaaS) or Twilio providing communication development tools for developers (PaaS). However, ITaaS is also an operating model for delivering human services for IT support and projects such as system administration, database and development just to name a few.
Many companies are transitioning from traditional models (Outsourcing, Fixed Fee Managed Services, Contractors) of delivering IT services to ITaaS primarily for cost savings but also because of the increased productivity, agility and financial transparency this new model provides business of all sizes.
Why do you need it?
One way of visualizing the need for ITaaS is by looking at the difficulties in managing IT without it using traditional models.
1) Managing/optimizing cost
- Traditional models hire a full-time resource, but the need may be far less than the standard 40 hours per week.
- Or use a Managed Services provider for a fixed monthly fee even though usage in many months may be far less than the services scoped upfront.
2) Managing through business cycles
All companies go through business cycles due to global, industry or company periods of growth, stagnation and downturns. Now we have to add global pandemics to this list.
- Traditional models may need to lay off valuable full-time resources even though their services are still needed.
- Or go through time consuming scope and cost renegotiations with a Managed Service provider, or worse case, stop using them altogether and shift additional work onto internal staff.
3) Managing IT team productivity
Internal resources are generally used for a mix of IT support, projects, high-level expertise and routine tasks rather than being dedicated to one specific area which presents challenges such as:
- IT support requests come in on demand on a 24/7 basis requiring continuous unproductive task switching.
- Critical projects are stopped to deal with urgent IT support issues.
- Senior IT with high-level skills are frustrated when they spend more time on routine lower level tasks.
- Too much time spent on keeping the lights on when the business is more interested in increasing revenues, profits and gaining customers.
Can it help you manage better?
Yes, the ITaaS Model was created to help IT Managers manage better.
1) Pay for consumption
Traditional models have fixed monthly fees or costs that are the same regardless of usage or need which are never fixed in the long term or short term. Typically, it’s a limited bundle of services that are priced to ensure the vendor makes a profit so most likely they are overpriced to reduce the risk on the vendor side. Traditional pricing models will either cause waste when service demand is low or customer dissatisfaction when demand is high.
2) Scalability – up or down
The need or demand for IT services are constantly changing over time driven by the economy, customer demand, technology change, industry change and even weather changes. So, the ability for IT Managers to scale IT up or down when needed very quickly with little if any administration is a huge advantage. Allari’s ITaaS provides this as exemplified in the following real scenarios:
- Customer acquires a new business and needs to ramp up IT support.
- Customer needs to migrate to a new ERP product. They need to focus their existing IT resources on the new project because that is their future. They will transition existing support to a temporary workforce.
- Agribusiness customer needs to ramp down IT spending quickly due to extreme weather.
- Manufacturer needs heavy ERP implementation support and transition to lower day to day support after Go Live.
- OTC Pharma has seasonal business that drives their IAM support needs during contractor hiring seasons and drives down need after cold and flu season is over.
- Dairy business is transitioning to new ERP and requires phased support for old ERP for several years.
- Automotive supplier needs to ramp down some services due to Covid-19 closings
3) Increase productivity through out-tasking
IT managers and staff are challenged with managing workdays where the demand for their services change daily, requests from users come in at any given time and projects pop in and out throughout the year. The constant task switching, starts and stops, and changing priorities can easily make them 40% less productive. Projects can come to a halt to deal with daily support tasks and urgent support needs.
Adding more staff, contractors or traditional managed services may feel like a solution but the cost increase is usually more than the productivity gain. Allari’s ITaaS allows the customer to determine which sets of tasks are distractions, require constant task switching or do not utilize their staff’s core expertise and out-task these to Allari.
Some examples of how ITaaS has increased productivity:
- Enables the IT Manager of a large retailer to spend more time on managing IT and less time reacting to hands-on support tasks.
- Allows Senior IT staff at a chemical distribution business gain 40 hours on average per month in which they can focus into critical projects rather than IT support.
- Helps a global watch manufacturer save over 40% compared to using an onsite developer contractor since they now only pay for pure development output rather than time for the dev to be onsite, wait for deployment, user testing, and all the other activities outside of coding that are a part of any development project.
4) Multiple skills without paying for multiple resources
Most software applications will require support from multiple skills such as system administration, database specialists, developers, business analysts and others. The demand may be less than one full-time resources but it’s impossible to find all the skills in one resource.
Allari’s ITaaS allows customers to request services for any of these skills on demand and only pay for the actual usage. Because they are paying for the service or task rather than the resource the costs are as much 80% lower.
- Allowed SMB Manufacturer’s users to become more productive with on-demand access to critical skills including System Administration, Database Administration, Development, Business Analysis and Business Intelligence saving over 80% compared to hiring each skill set.
- Added key high-level technical services/skills for ERP Implementation Project then transitioned seamlessly to provide full support for System Admin and Database after go-live with costs far less than conventional consultant or managed services fees.
5) Increased transparency
Many IT providers price services using a fixed monthly fee for a defined scope. The invoice may be a single line item and the customer is challenged to know what was done the previous month. Allari’s ITaaS provides weekly reports categorized by type of work on a weekly basis. Each monthly invoice also contains all the work that was done down to 15-minute increments. Customers have the information to know what they are paying for but also the data on costs so they can make changes as needed to remove unnecessary needs or look for an automated solution.
What are your customers saying?
Jeff Mackiewicz - IT Director Channellock
Allari is a huge help and we cannot say enough good things about them. They put in hours and hours worth of work every week on a range of issues and maintenance. Tasks we just did not have the time to address ourselves with a small IT department. We would truly be lost or spending a lot more money if it were not for them. Thank you all so much for what you do for us!
Dale Branda - IT Manager Shawnee Milling Company
I’ve worked with Allari over the past couple of years in an Enterprise IT environment. During this time, their engineers added great value to our IT Operations & Project team exceeding our expectations. Their proactive and productive engineers were some of the best I have ever been around. They complete the work when we needed it and how we needed it. They offer a fantastic value proposition for today's complex IT environments. I highly recommend them! A+
Steve Bolin - VP of IT Geneva Watch Group
I have worked with John Mathieu and the team at Allari for a couple of years now. They have proven to be a very good partner for us and have enabled us to be much more efficient and effective in the way we approach troubleshooting and development within our JDE ERP system. John has provided excellent guidance to me in several areas where I am not well versed and his team has delivered on all the projects we have engaged them in. They have also been quick to jump on and resolve problems that we bring to them in our production environment. I highly recommend them.
Are you global?
Yes, we have employees and offices in many countries.
Speak multiple languages?
Yes, we speak multiple languages.
What is a distributed workforce?
Our employees live around the world. This did not happen by accident. We have customers in in over 20 countries so we need employees located on multiple continents in order to fulfill the workload. We want the work to be done by people during their day time not during a 3rd shift. We tried using U.S. based employees for night time work and it just didn't work. So, we ventured out about 10 years ago and have never looked back. Having employees on multiple continents has allowed us to perfect the follow-the-sun methodology which has allowed our customers to gain great savings and quicker delivery times.
What is out-tasking?
Out-tasking is an outsourcing business model that refers to a supplier performing tactical or project-oriented tasks or processes.
How do you price your services?
We offer a consumption-based pricing model. We do not offer flat rate, fixed monthly fee type models like traditional IT service firms. Instead, we only charge for the value we deliver. Our rates are typically 50-75% below U.S. consultant rates. Your total cost will be much lower when comparing your monthly fixed managed service fees. You can take that to the bank!
How do your contracts work?
Contracts are important but our contracts don't lock you in for any length of time and surely don't include a minimum monthly spend. Best of all, our contracts don't lock you down from a scope perspective. In addition, if you don't request any work from us during any given month, you will not owe anything. We're drop dead serious! You control the spend.
Offer budget controls?
If you are worried about overshooting your spend, we’ve got you covered. Your dedicated account manager can setup budget monitoring alerts. These can be set according to your desired consumption and spend for a given period. If your are nervous about not having a flat monthly fixed fee, we assure you will be pleasantly surprised at your long-term savings after you give it a chance. We believe that you should only pay for what you use because it’s cheaper that way.
Offer Financially-Backed SLAs?
Yes, we offer financially-backed SLAs. If needed, we can be your 1st line of defense for functions like Help Desk and ERP, DB & IAM support or if necessary your entire IT operation. Taking ownership of such areas usually requires a tight SLA. Our additional Service Level Agreement (SLA) guarantees a defined, time-based response for any incident, outage or request on a 24-7 basis. Our SLA guarantee includes:
- If we err, we pay you but don't think you'll be able to retire on that payout because we don't err very often.
- 15 minute Urgent Response Times
- Incident Root-Cause Analysis & Reporting
- Monthly Alignment Meetings
- Quarterly SLA Reviews
- 24-7 Availability
How do you deliver your services?
We deliver via a secure VPN connection. We have the systems and tools to make sure that your environment operations are safe, efficient and managed. We're ITIL Certified. We're Qualys, KnowBe4 & Darktrace business partners. So, we stay on top of the security game. Not only do we help you get on top of your own vulnerabilities and monitor them for you if you want, we leverage those best practices as we link to your systems and perform the work for you.
Do you wear other logos?
Yes, we have or are providing services to many IT service providers such as KPMG, Bearing Point, Deloitte, PwC, E&Y, Wipro, Infocrossing, etc. Would you know it is us? Absolutely not. Why do they use us? Because we are good at what we do. Why do they keep us a secret? Contact us and we'll share our secret.