The customer is happy with and relies heavily on the JD Edwards EnterpriseOne CRM applications.

The customer also uses integration between JD Edwards EnterpriseOne CRM and Microsoft Office on a local Exchange server. Migrating to Office 365 has broken the customer’s former integration between JD Edwards EnterpriseOne CRM and Exchange.

Objective — Rebuild the integration between JD Edwards EnterpriseOne and Microsoft Office using modern integration methods.

Outcome — The customer used Orchestrator to rebuild Office 365 integration to JD Edwards EnterpriseOne using the Microsoft Graph API. For example, a user can create an activity in JD Edwards EnterpriseOne CRM, and the activity will be sent as an appointment in Office 365. The result of the solution is a rapid and cost-effective migration from on-premise Exchange to Office 365 while maintaining the customer’s usage of JD Edwards EnterpriseOne CRM.

If you are unfamiliar with Orchestrator or curious about how it can be applied to your environment, we can help you. We are deeply connected to the Oracle DX team and can set up a collaborative call to get your questions answered.