The customer’s sales representatives use Salesforce.com to manage their CRM data. Sales reps will often order sample products for customers.

The inventory and sales orders are managed in JD Edwards EnterpriseOne, but there was no direct integration between the two systems. Therefore, there was a lack of visibility between the sales activity in Salesforce.com and sales orders and product inventory in JD Edwards EnterpriseOne.

Objective — Create integration between JD Edwards EnterpriseOne and Salesforce.com, thereby creating a better 360 view of customer activity.

Outcome — The customer automated the exchange of information between their Oracle JD Edwards ERP and their Salesforce CRM using an API generated by the JD Edwards Orchestrator with Magic xpi to increase efficiency and fill a business gap. Because the JD Edwards orchestrations were so fast and easy to create, the time to market for the solution was only 32 days. The solution saved over 60 hours per week through operational efficiency and increased data accuracy by 50%. The ROI was less than 10 months, and they gained the ability to track possible future revenue and improved visibility of product quality.

If you are unfamiliar with Orchestrator or curious about how it can be applied to your environment, we can help you. We are deeply connected to the Oracle DX team and can set up a collaborative call to get your questions answered.