JD Edwards Managed Services
We start each day right by ensuring your systems are up and running before the users arrive.
When systems are down, we take action immediately. We execute your escalation plan and work to get systems back online ASAP.
Throughout your day, you will need the following done:
Our IAM services are at the forefront delivering such results and can deliver the same to your enterprise. We can safeguard your valuable information and other sensitive data, yet provide the necessary access of it to a variety of users in different situations and computing environments. Most importantly, you can adhere strictly to all your compliance requirements. Learn More
This is where we shine. We are open 24-7. We are global. We run 3 shifts that deliver production support to thousands of users in 20+ countries. We provide on demand access to our application analysts, developers, database and CNC administrators and you only pay for the services required to resolve these types of tickets. There is no need to pay a fixed fee retainer just to have us on stand by... at least not with our service delivery platform.
The users will need their requests fulfilled. It is unpredictable. It should not interrupt your workday. We can execute them quickly and do so according to your SOP requirements. If you don't have any SOP, we will create your SOP library over time.
We have multi-lingual functional/application experts located in 10 countries that can provide end users with training and application.
Managing the inflow and progress of these types of tickets can be a bit taxing on a skinny IT team.
After the business day and week are over, there is more work to be done.
This is a very simple task set best done during at night and on the weekends by anyone other than you. Senior IT leaders should not be deploying code. Neither should we. So, we automate as much as we can based on the automation tools you have available. In some cases, we can automate 90% of the tasks against an annual code deployment plan which ensures all of your environments stay in sync. It does not make sense to have internal team members sign in on their off hours to deploy code. This takes away from their primary focus and ultimately will reduce the team's throughput of effective change.
We have proven templates leveraging automation that can be activated at a moment's notice. These tasks are executed via automation or our team off hours.
We have experience with many scheduling tools and ensure the jobs are running accord to plan. Some jobs may fail and may require us to escalate to you. We will follow your escalation plans. We also can upgrade your scheduling software.
We will review these for you and take the appropriate action to ensure availability.
Vulnerability management is a smart security layer and it can be added quickly. In most cases, the network team doesn't understand the ERP side of the house, so the JDE software is often the last to get addressed if in fact it does at all. The JDE team doesn't understand the patching side so this area often gets ignored. To top it off, it is a complex process which can not be led by an already burdened team. We can implement a VM program in a matter of weeks. We work with the networking team and the JDE team. We leverage a change management process that allows the patches to flow from your development to your production environment. We provide the documentation needed for audit teams.
Our calculator lets you benchmark and customize your JD Edwards support costs.
Allari is proud to have been the selected Partner for a global material science company to provide global JD Edwards, Optio and Database Administration support for over 3,000 users in North America, South America, Europe, and Asia via our 21st Century service delivery platform. Learn More