break-fixing all day will drive you bananas!
focus on strategic initiatives - let us take over these responsibilities
Identity Access Management tasks
Our IAM services are at the forefront of delivering such results and can deliver the same to your enterprise. We can safeguard your valuable information and other sensitive data, yet provide the necessary access to a variety of users in different situations and computing environments. Most importantly, you can adhere strictly to all your compliance requirements.
Incidents and problems
This is where we shine. We are open 24-7. We are global. We run 3 shifts that deliver production support to thousands of users in 20+ countries. We provide on-demand access to our application analysts, developers, database, and CNC administrators and you only pay for the services required to resolve these types of tickets. There is no need to pay a fixed fee retainer just to have us on stand-by... at least not with our service delivery platform.
The users will need their requests fulfilled. It is unpredictable. It should not interrupt your workday. We can execute them quickly and do so according to your SOP requirements. If you don't have SOPs, we will create your SOP library over time.
User training or some one-on-one application support
We have multi-lingual functional/application experts located in 10 countries that can provide end-users with training and application.
Managing the inflow and progress of these activities can be taxing on a skinny IT team
We offer an incremental dispatcher role so your business analysts stay focused on their initiatives.
By taking over this responsibility, we can reduce bad multi-tasking - an activity that can cripple an IT team's productivity.
- The dispatcher role collects all types of tickets and dispatches them according to your structure. This takes away the distraction from your business analysts so they can focus on delivering results to the business.
- The results of this approach give you full transparency into all of the work.
- Data will include IAM, printer management, maintenance tasks, incidents, problems, etc. -basically everything that is executed is captured, categorized, and available to you.
- We use this data to focus on automation initiatives that will reduce your TCO.
After the work week is over, the heavy lifting begins
It is too risky to deploy changes during business hours so we do it during off-hours.
This is a very simple task set best done during at night and on the weekends by anyone other than you. Senior IT leaders should not be deploying code. Neither should we. So, we automate as much as we can be based on the automation tools you have available. In some cases, we can automate 90% of the tasks against an annual code deployment plan which ensures all of your environments stay in sync. It does not make sense to have internal team members sign in on their off off-hours to deploy code. This takes away from their primary focus and ultimately will reduce the team's throughput of effective change.
All of your software components will need to be maintained.
We have proven templates leveraging automation that can be activated at a moment's notice. These tasks are executed via automation or our team off hours.
Your scheduler will also need to be managed to ensure jobs are running.
We have experience with many scheduling tools and ensure the jobs are running according to plan. Some jobs may fail and may require us to escalate to you. We will follow your escalation plans. We also can upgrade your scheduling software. See our job scheduler automation orchestrator solution
Your software products will trigger messages throughout the year that will require our attention.
We will review these for you and take the appropriate action to ensure availability.
Vulnerability management security activities will need to be executed.
Vulnerability management is a smart security layer and it can be added quickly. In most cases, the network team doesn't understand the ERP side of the house, so the JDE software is often the last to get addressed if, in fact, it does at all. The JDE team doesn't understand the patching side so this area often gets ignored. To top it off, it is a complex process that can not be led by an already burdened team. We can implement a VM program in a matter of weeks. We work with the networking team and the JDE team. We leverage a change management process that allows the patches to flow from your development to your production environment. We provide the documentation needed for audit teams.