Stage 3 of 5
JDE Operations During Migration
Your migration is underway. Your JDE environment is on us.
Recognition Pattern
You're here if…
- A migration to SAP, Fusion, or NetSuite is active or about to begin
- Your Core JDE team is being split between legacy operations and the new build
- Ticket aging is climbing, workarounds are accumulating, and your best people are in neither workstream fully
- Leadership is asking why the team can't do both
Risk Assessment
What's at risk
This is where most migrations fail. Not because the technology is wrong. Not because the SI is incompetent. Because the same people running production are expected to build the future — and neither workstream gets the attention it requires.
By day 30, ticket aging climbs. By day 60, resolution time doubles. By day 90, both workstreams are degrading. The postmortem blames execution. It was never an execution problem. It was an operating model problem.
Zimmer Biomet
$172M
SAP S/4HANA migration damages
National Grid
$585M
ERP transition damages
Different industries. Same root cause — nobody structurally separated the run team from the build team before day one.
The industry data reinforces this: 75% of ERP implementations fail to meet objectives. The differentiator in the ones that succeed is active client-side ownership — co-leading design, owning data migration, governing the SI. That level of involvement is only possible when the team isn't simultaneously running legacy production. Structural separation doesn't just protect operations. It is the precondition for the client participation that makes implementations succeed.
Deliverables
What Allari does
Full operational custody
Production support, CNC operations, security administration, vendor management, after-hours coverage, and third-party integration support for your entire JDE estate
Structural bifurcation
The people running JDE are not the people building the new platform. Period. Different teams. Different governance. Different metrics.
The Operational Airlock
A dedicated, structurally isolated layer that absorbs all reactive operational friction so your Core Team works on the migration without a single interrupt
Knowledge capture via Dynamic Runbook
Every tribal procedure, undocumented workaround, and vendor quirk captured in the first 30 days and maintained as a living document
Root-cause elimination
We don't just close tickets. The Power of 15 methodology identifies recurring failure patterns, and the ADHV protocol systematically eliminates root causes. The queue deflates over time.
Deflationary cost model
Capped-consumption billing means when ticket volume drops (because root causes are being eliminated), the cost drops with it. Your JDE operations get less expensive every quarter, not more.
Engagement Structure
How it works
Knowledge Transfer
Every process, every tribal procedure, every undocumented workaround captured.
Gradual Assumption
We take increasing ownership of the reactive queue while internal team validates.
Full Operational Custody
Core Team is structurally separated from the run queue. Free to focus 100% on the migration.
Sustained Custody
Ongoing root-cause elimination. The reactive ratio compresses. Cost follows.
Field Evidence
Proof
W.L. Gore (Site MFG-27)
3,500 users across 25+ countries, 25-person ERP team. 5-year JDE→SAP migration. 26,518 engagements over 24 months. Zero escalations to the build team. 100% production uptime. SAP implementation team worked without interruption.
HellermannTyton
89% ticket aging reduction. Mean resolution velocity: 1.77 days (down from 16.42). 19% year-one TCO compression. Payback in 5.4 weeks.
Channellock
8,166 engagements. Full JDE custody at 1 FTE-equivalent cost. 24/7 coverage with zero production disruptions during transition.
38.4%
Capacity recovered
9.3x
Faster resolution
5.4 wk
Payback
19%
Year-one TCO compression
Ready to map your journey?
The Capacity Assessment identifies where you are, what's at risk, and what the operating model needs to support what's ahead. 45 minutes. Zero sales friction.