If you don't innovate, you die"

— Gary Vaynerchuk

The problem: Most teams spend the majority of their time jumping from fire to fire. The team ends up getting burnt. They don't know how they got in the weeds and surely don't know how to get out.

Innovation will be impacted positively when task automation and efficiencies are driven into these specific areas.

dedicated dispatcher

These responsibilities are often shared/thrown upon an already taxed core team. This approach creates a reactive culture and ultimately reduces the entire team’s ability to maintain a high level of customer service and/or throughput of effective change. It doesn't need to be this way. Successfully triaging and dispatching user requests is critical, but the coordination and execution of this role's responsibilities don't require tenured IT leaders and in most cases don't require a full-time resource. For a very small investment, your core team can reap major gains by offloading the dispatcher responsibilities for your company or just your ERP to Allari. This will remove the "reactiveness" element from the core team and allow them to focus on executing planned work.

IAM tasks

There are few things worse than a high valued ERP resource having to stop what they are doing to execute a task like adding a new user. This is called bad multi-tasking. And these constant interruptions have a negative impact on their ability to complete work error-free never mind completing on time. The other challenge is that if people are doing these tasks in this way, the IT Director cannot measure how many of these tasks are being done each month. If you can't measure, then adding new staff is based on a feeling of needing them vs being backed by data. Some of our customers also outsource this to us because they require SoD (segregation of duties).

Code deployment

This is a very simple task set best done at night and on the weekends by anyone other than you. Senior IT leaders should not be deploying code. Neither should we. So, we automate as much as we can be based on the automation tools you have available. In some cases, we can automate 90% of the tasks against an annual code deployment plan which ensures all of your environments stay in sync. It does not make sense to have internal team members sign-in on their off-hours to deploy code. This takes away from their primary focus and ultimately will reduce the team's throughput of effective change.

fllight coordinator

"Flight Coordinator" is a title used to describe the person who is responsible for the maintenance outage. These responsibilities usually fall upon multiple tenured IT leaders. This role is process-driven that requires planning, communication, and execution using centralized tools. Using tenured staff takes away from the core team's productivity in two ways:

Problem #1 — You have people who are dedicating their workweek to important projects now must dedicate part of their week to the planning of the initiative then have to spend an additional 8 plus hours over a weekend to ensure everything happens the way it should. When Monday morning comes around, these people are burnt out.

Problem #2  When using multiple people on a rotating basis to fulfill this role, each person typically has a different process, different communication methods, and tools to get the job done. This causes inefficiencies and often leads to outages taking longer than they should. We have also seen this method cause downtime on Monday mornings which contributes to a reactive culture. This reduces the entire team's ability to maintain a high level of customer service and throughput of effective change.

maintenance plans

And even if your maintenance tasks are actively being done by your team, the chances are 100% of the tasks required to keep the products properly maintained are NOT being done. And the tasks being done are NOT being done consistently. Don’t be fooled, these systems are very complex and require tasks to be done at certain intervals throughout the year with a heavy emphasis on needing to be done during nights and weekends. So having to do these tasks in addition to full timeline responsibilities opens the systems to failure because tasks will get missed. In addition, if executed internally, any vacations or urgent work will supersede the execution of these lower-level tasks thereby leaving systems exposed. These tasks need to be set up on a scheduler and executed at those times. If they are not, you will experience system outages. And that spins the team into a reactive state sucking manpower away from executing planned work.

pre-business checks

There is nothing worse than having users arriving at work to systems that are not available. Talk about lost productivity. And how about you as the IT Director losing credibility with the business because you did not know about it in advance. By implementing these checks, most of which can be automated, you gain the opportunity to work on the outage before the users even know there is something wrong. Maybe you won’t be able to resolve it by the start of their day but at least you can proactively notify the business that you discovered it, are actively working to fix it, and can provide an estimated time the incident will be resolved. This instills confidence.

vulnerability management

Vulnerability Management is a smart security layer and it can be added quickly. In most cases, the network team doesn't understand the ERP side of the house, so the ERP software is often the last to get addressed if, in fact, it does at all. The ERP team doesn't understand the patching side so this area often gets ignored. To top it off, it is a complex process that can not be led by an already burdened team. We can implement a VM program in a matter of weeks. We work with the networking team and the JDE team. We leverage a change management process that allows the patches to flow from your development to your production environment. We provide the documentation needed for audit teams.

Transform from reactive to proactive

Your team will start to chip away at all of the changes the business has asked of you that have dust on them. The number of successful changes implemented will increase significantly. If you implement maintenance tasks, your availability levels will rise. Remember the goal is to get your core team to be spending 95% + of their time on planned work. This creates an opportunity for a very high throughput of effective change. Your team will fall into the "High Performing" category before you know it which will allow your business to gain a competitive edge.

At a pace that works for you and your team

We recommend you start by implementing only 1 of the 7 and moving sideways at a pace that works for you and your team. Typically the biggest bang for the buck is implementing a dedicated dispatcher, maintenance tasks, system checks, and Vulnerability Management program but each environment is unique. The point is to start with something to begin the transformation. Once you see how our platform works you will be very eager to do more as opportunity allows.

Measure, measure, measure

You will have 100% insight into the data that demonstrates our effort, results, and cost. You will be able to see how many of each task it took to support your environment that month. You can justify decisions on this data. 

The more successful your business is, the more successful you are
Isn't that the ultimate goal?

Ready to talk to us?

As you can tell, we’re passionate about optimizing the technology costs of running businesses. Our platform allows our customer base to respond to good and bad economic changes quickly. This true partnership makes them stronger which ultimately makes us stronger. We’d love to collaborate and help you reach an entirely new level of agility.