Real-time Integration to Oracle Field Service Cloud and Customer Portal

Full-service propane and oil company serving 90,000+ customers needed real-time integration to Oracle Field Service Cloud and a customer portal.

Objective — Synchronize customer account data with the customer portal and provide bidirectional integration points to Oracle Field Service Cloud.

Outcome — With orchestrations client was able to integrate to Oracle Fields Service Cloud to synchronize work orders, inventory, labor, etc. Also, the number of calls to the call center has decreased significantly because customers can now self-service request deliveries via the customer portal.

If you are unfamiliar with Orchestrator or curious about how it can be applied to your environment, we can help you. We are deeply connected to the Oracle DX team and can set up a collaborative call to get your questions answered.