A small IT staff and Human Resources organize and coordinate the Affordable Care Act (ACA) filing process annually. It is a stressful time of year and affects IT productivity and efficiency.
Objective — Improve the user experience associated with the ACA filing process decreasing the need for IT support.
Outcome — Analysts leveraged the out-of-the-box Benefits Manager UX One Landing Page by adjusting several query components attached to Watchlists, reorganizing the Analytic Components, and using the Springboard. The UX One Role and Landing Page catered to the company's own business processes, is now used for processing ACA requirements, from a centralized access point, in a manner that is more efficient than ever before.
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