A frustrated man using J.D. Edwards EnterpriseOne sitting in front of a laptop has his glasses pushed up to his forehead and is pinching his nose
Leading Support Strategies for J.D. Edwards EnterpriseOne

Frustrated? Fed up with Oracle? EnterpriseOne is complex. It’s time to hire support.

Any enterprise resource planning (ERP) software requires management, maintenance, and support to run effectively and efficiently, and J.D. Edwards EnterpriseOne is no exception. Does your organization have an IT strategy that includes necessary support? Or is your IT team drowning in tickets and spending all their time putting out fires? Incidents take up time and resources and get in the way of strategic initiatives.

While J.D. Edwards EnterpriseOne offers a robust, feature-rich, multi-layered complexity ERP solution, getting the best value from it requires experience and expertise. In addition, Oracle only offers full support if you upgrad your software to EnterpriseOne 9.2 or World A9.4. Where does that leave your IT team and your organization?

You need comprehensive support for EnterpriseOne that doesn’t require continual upgrades and updates that don’t provide value. Support needs can’t wait, and failing to deal with them immediately means lost productivity and revenue. 

Luckily, there’s a simple answer to your support needs – an IT-managed services provider (MSP) partner. 

J.D. Edwards EnterpriseOne is a complex environment

With more than 80 application modules operating across ERP functions, including CRM, financials, order management, HR, health and safety, etc., keeping everything running smoothly means your staff can’t concentrate on your core business. They are too wrapped up in the intricacies of your ERP. Let’s explore what the right support strategies for J.D. Edwards EnterpriseOne bring to the table. Here are some things to consider.

Layers upon layers require specific expertise

A technology layer underlies the J.D. Edwards EnterpriseOne application layer, which allows operability across different systems, hardware, database, and web applications. It supports a range of middleware components as well as an underlying abstraction layer technology that allows applications to work without middleware dependency.

Each layer and its tools require an expert touch. While they offer ultimate adaptability to meet your unique business requirements, they also add complexity to the system. Optimizing the J.D. Edwards EnterpriseOne environment demands distinct expertise.

Don’t spend your entire IT budget on support from Oracle

One look at Oracle’s price list will have you scratching your head. They don’t actually fix anything; they only offer your IT team assistance with troubleshooting and diagnosis, which wastes time and resources.

Oracle doesn’t offer help with things such as user errors, customizations, or training. They address questions of basic functionality and get involved with customizations only if a bug on their end causes problems. The rest is up to you.

Oracle’s support tiers can also cause unforeseen issues. For example, if the release you are running moves to sustaining support or if you encounter new issues, you’ll have to solve them on your own. If you decide to stay current with releases, you’re a victim of never-ending upgrades with minimal business value and an expensive support cost.

What if you want to add specialized functionality?

Oracle doesn’t help with specialized functionality. Even if your business has qualified J.D. Edwards EnterpriseOne specialists on staff, this task likely requires assistance to keep everything running efficiently.

Or let’s say you want to move to a hybrid cloud scenario. Your IT team can work on keeping the current environment working smoothly while an IT MSP consultant handles the cloud migration.

Can you afford downtime?

Of course, you can’t. However, your IT team is probably spread thin. System downtime costs up to $5,600 per minute, with more than 60% of failures costing $100,000 or more. Most outages are caused by misconfigured software or human error, but Oracle can’t help you with this.

Downtime can mean data loss, but even when it doesn’t, you’ll likely see losses in productivity and business opportunities, along with reputational damage. If your ERP system is down, your employees can’t complete the tasks that create and keep happy customers. When systems fail, you need immediate support, which your IT team may be unable to provide.

An MSP can save you thousands. The J.D. Edwards consultants at a quality MSP will have the experience and expertise to keep your tech environment up and running as well as provide proactive monitoring 24/7 that can head off downtime before it happens, ensuring if it occurs, it’s as short as possible.

What happens when you grow?

Your business needs change, and those changes must be reflected in your ERP. Do you have an IT team large enough to implement J.D. Edwards EnterpriseOne across new business units and their end users? What about new releases and features? Do you have coverage while your IT staff is being trained? The right MSP can help.

How about cybersecurity and regulatory compliance?

Cybersecurity may be the stickiest wicket. Cybercriminals are becoming faster and smarter every day. Every time you upgrade, migrate, customize, or add new features, your system is vulnerable to attacks. Then, there are regulatory requirements, such as Sarbanes-Oxley, HIPAA, and other compliance requirements, depending upon your industry.

J.D. Edwards EnterpriseOne is a solution that can advance and streamline the operation of your organization, but only if it is working properly.

At Allari, we implement the right support strategy regardless of your industry

No matter your industry, the right support strategy is critical if you want to drive strategic business priorities successfully. An MSP means you don’t have to adopt new, expensive J.D. Edwards releases. You’ll gain a partner who can help you leverage the latest technologies instead of following J.D. Edward’s roadmap, so you can take advantage of new opportunities and keep your business running at peak efficiency.

At Allari, we feel your ERP should make your life easier, not harder. That’s why we provide on-demand access to application analysts, developers, and database and system administrators. You only pay for the services you need when you need them, on demand. Augment your current IT staff or turn the reins over to us.

We offer a J.D. Edwards risk assessment to find threats and vulnerabilities and give you clear next steps on how to avoid them. Allari’s production support can handle your needs, so you can focus on what you do best.

It’s time to leverage Allari’s J.D. Edwards EnterpriseOne expertise. Spend less and get more. Let’s get started – schedule a call.