Understand the business impact
Work through finance, purchasing, inventory, sales and operational workflows with users. Identify what is blocked, who is affected and what needs to change.
Business Analysis & Functional Support
Get business work moving.
Give users a team that understands it.
Business analysts and functional specialists work directly with users to understand the process, resolve agreed requests and turn recurring workarounds into practical improvements.
A defined responsibility. A practical path forward.
Own requests through resolution
Define intake, prioritization, execution and acceptance. Coordinate configuration, reporting, development or vendor input around the business requirement.
Improve the way work gets done
Separate process gaps, data quality and standard ERP functionality from genuine development needs. Document repeatable steps and validate suitable automation.
Handover and accountability
Agree how the work will run.
- Define the scope
Applications, processes, dependencies, owners, approvals and escalation paths.
- Validate the handover
Document, shadow and review execution before transferring responsibility.
- Review and improve
Your Client Solutions Manager connects the workload, OpenBook reporting and next improvements.
Allari at work
From technical support to business-user work.
A distributor’s relationship expanded into functional and development support. Documented knowledge transfer prepared broader coverage; the wider operating handover remains in progress.
Read the anonymous story →Start with the work competing for your team’s time.
Choose a starting scope, the responsibilities to transfer and how to evaluate the value.
