Cut JD Edwards support costs

Cut your JD Edwards support costs. Every year.

Most JDE support contracts are built to grow. Ours is built to shrink. A free Client Solutions Manager reviews the work with you every month, and we remove the repeat work for good. Across our clients, the median customer pays about 30% less by year three.

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Six ways to cut JD Edwards support costs

These work with any provider. We do all six for you.

• Stop paying for capacity you don't use. Fixed-fee contracts are sized for your worst month and charged every month. Pay only for the hours actually worked, and a quiet month costs less.
• Kill repeat tickets at the root. The same issues coming back are the biggest hidden cost. Root Cause Analysis finds why they happen and fixes them once, so they stop coming back.
• Automate the routine work. Batch monitoring, user requests, health checks and alerts can be automated with Orchestrator, scripts and AI. Less manual work means a smaller bill.
• Unbundle hosting from support. Many JDE partners resell cloud hosting with a markup and lock it into a multi-year contract. Put the cloud account in your own name and pay the provider's price.
• Review your Oracle maintenance options. You can keep Oracle Premier Support (through at least 2037), or look at third-party maintenance at a lower fee. Know the trade-offs before your renewal.
• See every hour. You can't cut what you can't see. Every hour should be logged against a ticket and reviewed with you, so you know exactly where the money goes.

Why your bill goes down. Every month.

1. Your Client Solutions Manager. A dedicated manager on your account, included at no extra cost, inside your Microsoft Teams every week. One person who knows your environment.
2. Monthly cost review. Together we go through every ticket and every hour in your OpenBook® ledger and pick the repeat work to remove next.
3. Find the root cause. Root Cause Analysis traces the work that keeps coming back to its source, instead of fixing the same problem again.
4. Remove it for good. Automation, AI and runbooks remove the repeat work for good. Less work means a lower bill.

Other ERP support providers profit when your problems keep coming back. Allari fixes them for good, and earns your trust to take on more.

One hire, or a whole team. Same cost.

For what you would spend on one full-time ERP hire, an Allari partnership gives you a 24/7 help desk and L1 support, functional and business analysis, development and reports, integrations and EDI, CNC and DBA, security and access management, and root cause analysis, AI and automation, plus a dedicated Client Solutions Manager, included. You choose the mix and change it anytime.

Getting started is simple

1. Talk for 30 minutes. Walk us through your ERP support today. No deck, no pitch, no obligation.
2. We take over support. We own it from day one, starting with the platform causing the most pain. Your team stays on new projects.
3. Watch the bill fall. Every hour shows up in your OpenBook® ledger. Your support cost comes down year after year.

Frequently asked questions

How can we cut JD Edwards support costs?

Pay only for hours worked instead of a fixed fee, remove repeat tickets at the root, automate routine work, unbundle hosting from support, review your Oracle maintenance options, and log every hour so you can see where the money goes. Allari does all six, and reviews the results with you every month.

How much can we save on JD Edwards support?

Across Allari’s portfolio, the median customer pays about 8% less in Year 1, 22% less in Year 2 and 30% less in Year 3 than before Allari. One global electronics manufacturer cut 19% in the first year.

How much does JD Edwards support cost?

With Allari you pay $22.50 per 15 minutes of work ($90 an hour), one price for every skill and platform, with no retainer and no minimum. See our JD Edwards support pricing guide for published market rates and the three common pricing models.

Will cutting support costs make JD Edwards less stable?

No. The savings come from removing work that should not exist: repeat tickets, manual checks and padded contracts. Fixing problems at the root makes JDE more stable, not less.

Do we have to drop Oracle Premier Support to save money?

No. Allari runs your JD Edwards day to day. You can keep Oracle Premier Support and still cut the cost of running JDE. Third-party maintenance is a separate decision you can make on its own.

How fast do costs come down?

The first monthly review happens in the first 30 days, and the repeat work we remove shows up in your OpenBook® ledger from then on. Most of the saving builds over the first three years.

Allari: 27 years running ERP for Fortune 500 companies, 150+ enterprise customers, customers in 25+ countries, employees in 12 countries, 10+ years average employee tenure and an 8-year average client relationship. Self-funded, with no private equity.

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