Start with the responsibility, then price the work.
A support price is useful only when its scope is clear. Identify the work your team needs handled, the required skills, coverage, access and expected demand. Keep routine shared services, senior specialist work, projects and reserved capacity visible as separate commitments.
The routine shared-services price
Allari’s published price for routine shared-services work is $22.50 per 15-minute unit. Recorded consumption determines the charge. There is no routine shared-services retainer or monthly minimum, and no long-term shared-service commitment.
Senior/L3 work, projects, custom team pods and reserved capacity use separately agreed rates and terms. Confirm the applicable skill level, rate and delivery arrangement before work begins; the routine unit price is not a universal rate for every specialist or project.
See the math before you start
For an illustrative month with eight hours of routine shared-services work: 8 hours × 4 units per hour = 32 units; 32 × $22.50 = $720. This is arithmetic showing how the unit price works, not a workload estimate or quote for your environment.
A month with less routine work uses fewer units. New demand, a different skill mix, a project or reserved capacity can increase the total commitment. Review volume, scope and the applicable terms before comparing one month with another.
What the included manager does
Your included Client Solutions Manager works with your team to define responsibilities, coordinate the relevant specialists and review priorities and spending on your cadence. Baseline coordination and review meetings carry no additional management charge.
Creating or verifying procedures and designing, developing, testing or implementing automation are delivery work, billed under the agreed terms and budget. Reviewing an improvement opportunity and implementing it are different activities.
Compare support arrangements on equal terms
Ask which responsibilities and coverage are included, whether capacity is reserved, how senior work and exceptions are charged, and what approval is needed before spending increases. Include licenses, hosting and project commitments separately where they apply.
A lower monthly bill can reflect a quieter workload. To assess efficiency, compare similar work and service quality over a defined period. Confirm the customer time released separately from provider hours. There is no universal three-year savings curve to assume.
Use the work record to make the next decision
OpenBook connects recorded activity to tickets, effort and cost. Use those records with your manager to review the budget, identify repeated work and decide which process improvement or automation is worth pursuing.
Start with a sample workload and a clear spending limit. Agree the first scope, required specialists, response arrangements and acceptance checks together. Explore work and spending visibility → · Build a work order →
