Allegiant Health significantly reduced their annual support costs by unlocking the value of the Allari Platform.
The JD Edwards EnterpriseOne Challenge
Allegiant Health had recently implemented Oracle JD Edwards EnterpriseOne 9.1 to replace their legacy systems. They required CNC, Database, Development, Business Analysis (Finance, Manufacturing and Distribution), skillsets which they did not have within their small IT staff. Hiring a team was not a viable option, so they used their implementation consultants for ongoing support. The support model used non-utilized project consultants to provide the day to day needs, but they were not always available when required. Additionally, the support for the system administration (CNC and Database) did not provide enough transparency into the work being done to justify the monthly fees. A lack of responsiveness and difficulty quantifying their support investment required them to look for a better solution.
Allegiant Health selected Allari’s Platform for JDE support which includes System Administration (CNC and DBA), Business Analysis (JDE Finance, Distribution and Manufacturing) and JDE Development, all delivered via a pay for use model where the customer is only charged for what they actually use. This solution gave them access to a team of 10 resources with all the required skillsets, but at far lower cost than if they tried to duplicate the team in-house. A dedicated Allari Support Manager ensures Allegiant is provided with the support, transparency and response they require, while continually adapting to future needs.
Allari’s Platform provides Allegiant Health with over 6 required skillsets, saving them 80% compared to staffing themselves. As their business grows, the ITaaS solution is able to flexibly scale without any gaps or recruiting costs.
Allari’s online help desk tracks all activities and cost in real- time, and also provides monthly reports to show where Allegiant’s dollars are going. In addition, the proactive execution of best practice maintenance tasks has decreased their need for CNC support activities by 50% across two years of service, which is a 61% reduction in costs from using the original support services of their implementation consultant.
As additional technical objectives have been presented, Allari’s roster of talent has been available to provide solutions as needed; such as implementing and training their team on a low cost Business Intelligence solution using Microsoft BI, which has enabled them to better access and analyze transactional data within JDE and resulted in the elimination of 1,200 hours of effort needed to gather and assemble the required data manually.