Providing private-labeled, corporate help desks.
With so much changing across your business and the landscape supporting it, keeping your Service Desk available, round the clock is a huge challenge. We can help!
Responding consistently, swiftly and effectively to the ever changing needs of your users, thereby helping them continue working, no matter where their location, device used or the time of day, isn't easy. Besides, you probably view your service desk as a strategic differentiator, a platform to retain the loyalty of your users. If you do, you definitely need to score big here. To make it work, you need to set-up dedicated desk, train workforce continually, be ready to reach out 24X7, closely monitor and set high benchmarks for effectiveness. This is a massive undertaking which equates to substantial costs, time and efforts.
Tackling your challenges doesn’t have to be difficult
You can free up your resources to concentrate on more strategic issues, and yet ensure your support peak providing differentiated, high-value service.
Designed to handle everything from technology provisioning to complex problem solving for delivering an advanced support environment that satisfies users, our Service Desk helps you realize the full benefit and value of your IT investment.
Our primary focus is to:
- Reduce the number of incidents
- Resolve more incidents on first contact
- Refine interactions with end user
- Report on all key parameters such as downtime, SLA performance and service request management
A 24-7 global solution
With locations in Americas, EMEA and APAC, our cloud based offering leverages our proven pay-for-use funding model to meet the specific needs of your organization. For many of our global clients, we have been providing round-the-clock support services across multiple channels (voice, e-mail, chat, and web-based support) and deliver an integrated, 24-7 service experience. Our service desk services include:
- Alert Management
- Identity & Access Management
- Software Support including Microsoft, NetSuite, Oracle, SAP products
- Remote Desktop Support
- Software Installation and Configuration
- Network Configuration and Troubleshooting
- Peripheral Configuration Support
- Email Client Issues
- Mobile Device Configuration
- Antivirus Installation/Update
- Wireless Device Troubleshooting
Midsized Pennsylvania manufacturer with a small IT team was overloaded with managing Help Desk tickets, working with users on day to day issues while trying to execute major IT projects that would provide major benefits. The result was that the major projects were losing out to fire fighting. Learn More