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How IT Leaders Can Reduce Ticket Backlogs by 40% in 12 Weeks
IT teams waste 35-45% of their time on chaos—42% of tickets linger 3+ days (CISQ). High-performers cut backlogs 40% in 12 weeks with structured execution.
Why Backlogs Grow:
- Unstructured work piles up tickets.
- Recurring issues lack fixes.
3 Steps to Cut Backlogs
- RCA: ID² stops repeat failures fast—cuts incidents 35% in weeks.
- Workflows: Power of 15 prioritizes tickets—clears 40% in 12 weeks.
- CSR: OpenBook tracks—hits 99%+ success, no disruptions.
Quick Win: Cut backlogs 40%—reclaim IT bandwidth in 12 weeks.
How IT Leaders Can Escape Firefighting Mode for Good
Click here to read our latest blog as we look at the best ways IT leaders can escape firefighting mode for good!
5 Ways IT Leaders Can Free Up Capacity for Agility
Click here to read our latest blog as we look at 5 ways IT leaders can free up capacity for agility using the Balance Blueprint Framework!
Proactive IT Service Management – Lessons from the Field
IT service management is transforming. Organizations that once relied on reactive problem-solving now recognize the power of a proactive approach. Instead of simply fixing issues as they arise, forward-thinking IT teams anticipate problems, streamline processes, and create sustainable solutions that align IT with business goals.
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