What makes ERP support deflationary instead of inflationary
Most enterprise ERP support contracts are structured to grow with the queue. More modules, more integrations, more compliance scope, more tickets, more billable hours. The result is an inflationary curve: support cost rises every year even when the underlying platform is stable. A deflationary contract is structured differently. The vendor holds steady-state coverage at a fixed monthly outcome fee and is accountable for compressing the repeat-work portion of the queue every quarter. Run-rate trends down. Coverage stays the same.
The mechanism in three layers
- Operational custody. Allari holds tickets, escalations, vendor noise, environment work, and 24/7 on-call — the entire Run layer. Your internal team is freed for the Build layer.
- OpenBook® instrumentation. Every hour, ticket, and root cause is logged in an auditable ledger you can review at any time. The data drives the compression plan, not opinion.
- Compression review. Quarterly, senior engineers sign off on retired repeat-work categories, published runbooks, and reclaimed capacity. The deflation is engineered, not promised.
What the curve actually looks like
At HellermannTyton, a 30-month longitudinal ticket study (January 2022 – June 2025) measured 1.84-hour median ticket resolution across 463 closed tickets in the January–February 2025 sample. 82% of tickets were resolved within three days, up from 67% during the early operational handover, and chronic backlog (tickets aging beyond ten days) compressed from 12% to 6%. These are auditable outcomes from a single live engagement, not projections. Read the full methodology.
Frequently asked questions
Is this just a fixed-fee MSP contract?
No. A fixed-fee MSP holds scope and bills change orders when the queue grows. A deflationary contract holds outcome — steady-state coverage plus quarterly compression — and is engineered so the queue itself shrinks over time.
What happens when the queue is already small?
The Run layer reclaims a smaller absolute amount of capacity, but the freed senior-engineer hours are redirected into platform improvements your internal team did not have time for previously: integration hardening, automation buildout, security debt remediation, or migration readiness work.
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https://allari.com/deflationary-model.
About Allari. The ERP Lifecycle Partner. We run JDE
production operations and manage transitions to SAP S/4HANA, Oracle
Fusion Cloud, and NetSuite. Founded 1999. 27 years of continuous
operation. Self-funded. Zero debt. Zero exits. We recover 38.4% of lost
IT execution capacity through co-managed ERP operations and the
Build-Run Separation.
What Allari runs
- Run. Tickets, escalations, patches, environment
issues, vendor noise — every reactive workload, fully owned.
- Build. Your team gets 100% of their time back for
the roadmap. Migrations, modernization, automation.
- Transition. JDE → SAP, JDE → Oracle Fusion,
JDE → NetSuite. Operational continuity through 18–36 month projects.
Verified outcomes
- 38.4% capacity recovered (HellermannTyton, 27-month study)
- Average ticket resolution: 16 days → 1.77 days
- 82% ticket aging reduction
- 19% Year-1 TCO compression
- 92% on-time delivery across 62 Fortune 500 engagements
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