ERP Production Support

Your ERP, kept running. The cost, coming down.

We handle every ticket, batch job, integration and patch for JD Edwards, SAP ECC and S/4HANA, Oracle Fusion Cloud and NetSuite — on-premise, OCI, AWS or Azure — and lower the cost month over month. Your team gets time back for new projects. This is Deflationary ERP Support: your support bill goes down every year instead of up. Portfolio median: about 8% less in Year 1, 22% less in Year 2 and 30% less in Year 3 than customers paid before.

What Allari handles

From day one, every item below is ours to resolve — not handed back when it gets hard.

• Daily operations. Incident resolution and ticket flow, batch and scheduled-job monitoring, integration monitoring and recovery, month-end and close support, reporting and user support.
• Kept current and secure. Patch, tools-release and upgrade support, customization maintenance and documentation, security configuration and access, and specialist work such as CNC and Basis.
• The load, reduced over time. Backlog triage and recurring-issue reduction, third-party tools (ReportsNow, RFgen, Orchestrator, BSSV, EDI, Boomi), a Client Solutions Manager in your Microsoft Teams every week, and a Dynamic Runbook so staff turnover never sets you back.

Your team keeps roadmap and architecture decisions, business priorities, transformation and new capability work, vendor relationships and budget ownership.

Why your bill goes down every month

1. Your Client Solutions Manager. A dedicated manager on your account, included at no extra cost, inside your Microsoft Teams every week. One person who knows your environment.
2. Monthly cost review. Together we go through every ticket and every hour in your OpenBook® ledger and pick the repeat work to remove next.
3. Find the root cause. Root Cause Analysis traces the work that keeps coming back to its source, instead of fixing the same problem again.
4. Remove it for good. Automation, AI and runbooks remove the repeat work for good. Less work means a lower bill.

Other ERP support providers profit when your problems keep coming back. Allari fixes them for good, and earns your trust to take on more.

Most ERP support contracts cost more each year. Ours is built to cost less.

• Pay for the work. Nothing more. $22.50 per 15 minutes of work. One price for every platform and every skill, published. No retainers, no minimums, no multi-year lock-in. A light month costs less.
• See every hour. Your OpenBook® ledger shows every hour and every dollar, live in Power BI. Your CFO sees the same numbers we do.
• Leave any day. No notice, no exit fee, no clawback. Every runbook and document is yours.

Every platform is billed the same way: $22.50 per 15 minutes of work, one unit price, the same dedicated support team and the same OpenBook® discipline. See the 3-year math.

When something breaks

• Critical — production down. A named on-call engineer responds within the SLA, with tier-1 incidents covered 24/7. Your IT lead is paged in parallel. The root cause is written up within 24 hours.
• Urgent — functionality impaired. Added to the current work cycle. You are notified the same business day, with an ETA before work begins.
• Routine — minor fixes and enhancements. Prioritized in the monthly review. Your IT lead sets the order and signs off.

Getting started is simple

1. Talk for 30 minutes. Walk us through your ERP support today. No deck, no pitch, no obligation.
2. We take over support. We own it from day one, starting with the platform causing the most pain. Your team stays on new projects.
3. Watch the bill fall. Every hour shows up in your OpenBook® ledger. Your support cost comes down year after year.

As confidence builds, the next system moves onto the same OpenBook® and the same unit price. We don’t replace your systems integrator, and we never bill for an hour we can’t prove in OpenBook®.

Frequently asked questions

What are ERP support services?

ERP support services are the work that keeps an ERP system running day to day — fixing incidents, monitoring batch jobs and integrations, month-end close support, security and role administration, patch and tools-release work, maintaining customizations, and clearing the backlog. Allari® handles all of it across JD Edwards, SAP ECC and S/4HANA, Oracle Fusion Cloud, and NetSuite, with OpenBook® showing every hour of work.

Which ERP platforms do you support?

JD Edwards EnterpriseOne and World, SAP ECC and S/4HANA (on-premise, Private Cloud, and RISE), Oracle Fusion Cloud (Financials, HCM, SCM), and NetSuite. You get your dedicated support team on all four. Allari also supports the systems around your ERP: integrations, schedulers, identity, third-party tools, and reporting.

Do you provide 24/7 coverage?

Yes. Tier-1 production incidents are covered 24/7/365 with a 15-minute response SLA. Tier-2 and tier-3 work is handled during standard business hours unless contracted otherwise.

How is this different from a traditional ERP managed services provider?

Traditional support models charge by the ticket or by the full-time person, which rewards more tickets and more hours. Allari’s contract and the way we work are both built to lower your costs. Variable cost, open book, pay for the work — as repeat work is removed, your support cost comes down quarter by quarter without renegotiation. The longer we work together, the less it costs.

Can you absorb 100% of our ERP support work?

Yes, and most clients move there over time. Allari typically starts with the platform causing the most problems and expands coverage as things settle down. Some clients keep a small core team focused only on new projects; others move all support to Allari.

What does OpenBook® visibility actually show?

Every hour, every ticket, every dollar visible in OpenBook® on the day it happens. You see where support hours go by module, by request type, by root cause, and by team member. There are no hidden hours, no vague retainers, and no renegotiation cycles — your cost goes down as the work goes down, and the numbers you review are the same numbers Allari works from.

Can you co-exist with our existing offshore or partner team?

Yes. We commonly handle day-to-day support while your core team or another partner focuses on new projects. This setup works on any ERP platform and alongside any partner.

Platforms we support

• JD Edwards — EnterpriseOne and World: operations, customizations, batch, integrations, tools releases and ESUs.
• SAP ECC and S/4HANA — ECC continuity, S/4HANA post-go-live support, and support through the migration.
• Oracle Fusion Cloud — finance operations, post-go-live stabilization, integrations and reporting.
• NetSuite — administration, reporting, integrations and user support.

Results from production engagements: a global electronics manufacturer cut its support cost 19% in Year 1; a specialty healthcare network has held an 80% support-cost reduction for six years. Allari has run ERP for Fortune 500 companies for 27 years. See the case studies · Book a working session.