User requests & business processes
Define coverage for the Fusion applications you use. Work through process issues, support requests and approvals with the business owners who understand the impact.
Fusion keeps evolving. Your support capacity should too.
Put our IT department to work on Oracle Fusion Cloud: dispatching, Level 1 and Level 2 support in one relationship. Your included Client Solutions Manager sets the work up with your team, and deeper Fusion expertise is confirmed for the tasks that need it.
Support the workflow around the Fusion request.
Start with the work your people need to hand over. Confirm platform, application and support-level coverage before the engagement begins.
Access, reporting & integrations
Confirm ownership of access requests, report changes, interface exceptions and vendor escalations. Connect application support to the surrounding business workflow.
Release readiness & phased handover
Plan testing, issue triage and operating handover around releases and go-live. Document exceptions and responsibilities so support does not depend on one person.
The people behind the work
An operating team around your Fusion workflows.
Coordinated recurring work
Define the requests, approvals, scheduled processes and documented first-line tasks your team wants to hand over. Connect each task to its business owner and the next handoff.
Specialist depth confirmed first
Build a custom team for Fusion Level 3, senior business analysis, development or project management requirements. Confirm the specialist skills for your scope and define responsibilities alongside your existing providers.
Your included Client Solutions Manager connects these responsibilities to your priorities and agreed budget. Review coverage and response commitments →
A handover your delivery team can govern.
Define what changes hands—and what stays with your team.
Scope & ownership
Named execution, approval and escalation responsibilities. Confirm access, dependencies and specialist coverage.
Knowledge & change control
Operating procedures, exceptions, test responsibilities and rollback plans for relevant changes. Use your existing tools where practical.
Work & spending visibility
A Client Solutions Manager and OpenBook reporting connect delivery to priorities. Shared services scale with use; dedicated capacity and projects have defined commitments.
Evidence and context
An operating model for a mixed Oracle estate.
EBS and Fusion can require different support levels and specialist partners. Map each responsibility before handover, and reduce legacy shared-service work as it is retired.
Explore support across ERP platforms →One delivery organization behind your team
Your application. A broader delivery organization.
Dispatching, Level 1 and Level 2 across any application. Define the requests, procedures, access and escalation paths with your team.
Custom teams for deeper requirements. Bring together Level 3 support, senior business analysts, developers and project managers around the skills and capacity your work requires.
Your included Client Solutions Manager coordinates both around your priorities and approved budget. Document the work, review recurring effort and agree on improvements that reduce it.
Keep the SOPs, decisions and handover knowledge your team owns. Review recurring effort for process improvements and suitable automation, with useful AI grounded in documented work and approved controls.
Explore how to use the delivery organization →Before you hand over the work
Define the coverage. Make the starting point clear.
How are Fusion coverage and response commitments agreed?
Confirm the support hours, required specialists, escalation route and response commitments for your scope. 24/7 production-support availability does not reserve every specialist continuously. An optional $1,000/month SLA adds a financially backed 30-minute first response for requests requiring it; it is not a resolution guarantee.
What should we bring to a Fusion workload review?
Bring the Fusion applications in use, a representative request or process, connected systems and current support arrangements. Define the specialist requirements, release or business-calendar constraints and spending limit before defining the handover.
Bring the workload. Define the handover.
Review your environment, business impact, existing support and next change. Leave with a practical starting scope.
