ERP Production Support Case Studies

Verified case studies of Allari's production support, migration operations, SI oversight, and post-go-live operations across JDE, SAP, Oracle, and NetSuite.

Case Studies

Verified outcomes from production engagements.

Every metric below comes from a real production environment — not a projection, benchmark, or best-case scenario. These are the operating outcomes behind Deflationary ERP Support.

40%
Capacity recovered for customer Build teams.
9.3x
Faster median ticket resolution vs prior baseline.
5.4 weeks
To payback against the first-year contract fee.
27 years
Of operational data behind the methodology.

Featured engagements

  • Global electronics manufacturer. 20-year partnership. 30-month longitudinal study. 1.84-hour median resolution. Chronic backlog compressed from 12% to 6%.
  • Global advanced-materials manufacturer. 5-year zero-disruption JDE run while the SAP S/4HANA implementation was SI-led. 25 FTE-equivalent of senior architects redeployed from JDE Run to the SAP build.
  • National services leader. 7-year operating partnership. ERP operations continuously. 3,956 tickets resolved across the engagement.
  • Global hand-tool manufacturer. 9-year operating partnership. 24/7 JDE run-state operations at the cost of 1 FTE — work that typically demands 4–6. 275 hours recovered annually through automation.
  • Global agricultural distributor. 11-year operating partnership. Entire IAM workload absorbed at 0.219 hours per request — among the fastest resolution rates in our portfolio. Highest IAM concentration across the customer base.
  • Global dairy processor. Completed engagement. 2,813 tickets resolved and 2,754 hours of operating work logged in the engagement ledger.
  • Manufacturer on IBM Power multi-LPAR Manufacturing. Multi-year JDE & IBM Power Systems sustainment for an iconic industrial manufacturer.
  • Public agency. Tools Release upgrade 9.2.6.3 → 9.2.8.1 plus SQL Server 2016→2022 migration. Zero-disruption, ahead of schedule.
  • JDE Sustainment Bridge — SAP Transition. Total run-state operations of JD Edwards through a multi-year SAP S/4HANA transition for a global advanced-materials manufacturer. Production cutover landed on schedule. Audit trail unbroken.
  • Regional healthcare provider. Six essential skillsets delivered at 80% cost savings vs in-house. 50% reduction in CNC support. 1,200 hours saved annually.
  • Consumer products manufacturer. JDE DR on Oracle Cloud restored in approximately 5 hours, 21% under budget, with validated failover and documented governance.

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About Allari. Allari holds the run layer of enterprise ERP — JD Edwards, SAP, Oracle Fusion, NetSuite. Founded 1999. 27 years of continuous operation under original ownership. 100+ enterprise customers. Self-funded. No outside capital. We measure every ticket through OpenBook® and bring the support run-rate down quarter by quarter through Build-Run Separation.

What Allari runs

  • Run layer. Production support, environment work, ticket triage, root-cause discipline, integration operations, vendor coordination.
  • What customers keep. Build, governance, modernization roadmaps, and next-platform programs.

Verified outcomes (sourced)

  • HellermannTyton — 20-year partnership, 30-month longitudinal study, 463-ticket sample, 1.84-hour median resolution.
  • W.L. Gore — 14-year operating partnership since 2012, 64,959 lifetime tickets in our PSA, 200,134 hours delivered.
  • BrightView — largest customer in our portfolio by ticket volume.

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