Oracle NetSuite production support

NetSuite is hosted. Operations aren’t.

Allari runs production support for Oracle NetSuite under Deflationary ERP Support: your support bill goes down every year instead of up. We handle the day-to-day work — tickets, configuration work, security, integrations, vendor escalation and 24/7 on-call for production-critical incidents — so your core team gets its time back for new projects. You pay for the work the team actually does, measured in 15-minute blocks and visible in OpenBook®.

What we cover on Oracle NetSuite

• Release readiness. Sandbox refresh, regression testing and SuiteScript/SuiteFlow checks before each release.
• Financials and close. GL, AP, AR, Fixed Assets, Multi-Book, multi-subsidiary (OneWorld), ARM, intercompany and period-end close support.
• Integrations. SuiteTalk, REST, RESTlet and CSV imports, plus Celigo, Boomi, Workato, Shopify, Salesforce and Avalara connections.
• Security and roles. Permission audits, segregation-of-duties fixes, user lifecycle and audit-trail review.
• SuiteScript and customization. SuiteScript 2.x review, workflows, custom records and fields, bundle management and performance fixes.
• Saved searches and reporting. Saved searches, KPI scorecards and SuiteAnalytics workbooks.

How your support bill comes down

Across Allari’s portfolio, the median customer pays about 8% less in Year 1, 22% less in Year 2 and 30% less in Year 3 than before Allari. A typical fixed-fee contract drifts up about 10% over the same period (illustrative). The bill comes down because the work comes down, every month:

1. Your Client Solutions Manager. A dedicated manager on your account, included at no extra cost, inside your Microsoft Teams every week. One person who knows your environment.
2. Monthly cost review. Together we go through every ticket and every hour in your OpenBook® ledger and pick the repeat work to remove next.
3. Find the root cause. Root Cause Analysis traces the work that keeps coming back to its source, instead of fixing the same problem again.
4. Remove it for good. Automation, AI and runbooks remove the repeat work for good. Less work means a lower bill.

Other ERP support providers profit when your problems keep coming back. Allari fixes them for good, and earns your trust to take on more.

Why NetSuite support costs still come down, even though Oracle hosts the platform.

“NetSuite is already cheap, so what’s left to reduce?” is the natural CFO question. Hosting is one cost line; the application work is another, and that work comes down on NetSuite the same way it does on JD Edwards or SAP.

• Hosting isn’t operations. SuiteScript drift, saved-search regressions, integration breaks, role changes and period-close support still land on your team. That is the work we take on — and the work we remove.
• Same math as JD Edwards or SAP. Application support spend drops about 8% in Year 1 as the first wave of repeat work is removed, and lands about 30% lower by Year 3 (portfolio median).
• No sunset date to force the question. Unlike JD Edwards 9.2 or SAP ECC, NetSuite has no end-of-support deadline, so nothing on the calendar forces a look at the support bill. A deflationary contract does.
• Moving to NetSuite from JDE or SAP? We can take on 100% of the legacy environment while your team builds NetSuite, then absorb the 90-day support surge after go-live.

Three commitments, the same on every platform

• Pay for the work. Nothing more. $22.50 per 15 minutes of work. One price for every platform and every skill, published. No retainers, no minimums, no multi-year lock-in. A light month costs less.
• See every hour. Your OpenBook® ledger shows every hour and every dollar, live in Power BI. Your CFO sees the same numbers we do.
• Leave any day. No notice, no exit fee, no clawback. Every runbook and document is yours.

Lifecycle position

Oracle continuous release cycle (two scheduled releases per year) is the date that anchors planning for most Oracle NetSuite customers today. Whether you are staying on the platform, evaluating a move, or running both systems during a migration, Allari keeps operations steady. Allari has run enterprise ERP since 1999 and supports customers in 25+ countries.

Frequently asked questions

Do you support Oracle NetSuite during an active migration?

Yes. Supporting Oracle NetSuite while a systems integrator delivers the new platform is one of our most common engagements. We keep the current environment stable so the integrator can focus on the new system, then move into post-go-live support on the new platform once cutover settles.

What hours of coverage do you provide?

24/7/365 response for tier-1 production incidents, with a 15-minute response SLA. Tier-2 and tier-3 work runs on standard business hours unless agreed otherwise.

How is pricing structured?

You pay for the work the team actually does each month, measured in 15-minute blocks at one published price, $22.50 per block, on every platform. Each month your Client Solutions Manager walks through the work with you in OpenBook®, and together you pick the next automation or root-cause project. No retainers, no minimums, no per-ticket charges and no surge charges for incidents inside the agreed coverage.

Getting started is simple

1. Talk for 30 minutes. Walk us through your ERP support today. No deck, no pitch, no obligation.
2. We take over support. We own it from day one, starting with the platform causing the most pain. Your team stays on new projects.
3. Watch the bill fall. Every hour shows up in your OpenBook® ledger. Your support cost comes down year after year.

Allari: 27 years running ERP for Fortune 500 companies, 150+ enterprise customers, customers in 25+ countries, employees in 12 countries, 10+ years average employee tenure and an 8-year average client relationship. Self-funded, with no private equity.

Book a working session · All ERP production support · How the deflationary model works · OpenBook®