This case study highlights how Allari’s technical expertise and collaborative approach resolved a critical
JDE performance issue for a global manufacturing leader. By addressing the root cause and implementing
long-term optimizations, Allari not only restored normal operations but also improved system resilience,
ensuring the client’s business could continue running smoothly and confidently.
Challenge
Impact on Productivity Due to System Disruptions
A global manufacturing client experienced a major disruption in their JDE operations, resulting in a 3-hour
delay in morning processes and preventing employees from logging into the system. This disruption threatened
the efficiency of their production schedule, risking further operational delays. The root cause was a
complex database block that triggered cascading failures across the system, compounded by limitations in the
client’s existing standard operating procedures (SOPs), which delayed issue detection and response.
Solution
Swift Resolution and Long-Term Optimization
Allari’s team worked closely with the client, deploying a coordinated response involving DBAs, CNC
specialists, developers, and business analysts to quickly address the issue. Through a meticulous review of
system logs and user reports, Allari identified the root cause of the database block and resolved it.
To ensure long-term stability, Allari optimized the JDE system by:
- Increasing the IPC parameter of the JDE application.
- Migrating the SQL database to a more robust server to enhance performance and stability.
Additionally, Allari implemented several proactive measures to prevent future disruptions:
- Automated Database Block Notifications: Alerts to catch similar issues early.
- Improved SOPs: Revised standard operating procedures for faster issue detection and response.
- Scheduled Database Maintenance: A published list of database maintenance activities to ensure continued
smooth operations.
Results
Increased Productivity and System Stability
Allari’s quick and efficient response resulted in the following key outcomes:
- Rapid Issue Resolution: Normal operations were restored within hours, minimizing business downtime and
allowing the client to resume production with minimal disruption.
- Enhanced System Performance: The system optimizations led to faster processing times and greater overall
stability, improving the client’s daily operations.
- Risk Mitigation and Future Resilience: The proactive measures significantly reduced the risk of future
disruptions, ensuring the client’s IT systems are now more resilient to potential issues.
Client Benefits
The client experienced several critical business benefits from Allari’s
intervention:
- Reduced Downtime: Swift resolution minimized disruption to production schedules, preventing costly
delays.
- Improved Efficiency: Enhanced system performance allowed employees to work more efficiently, boosting
overall productivity.
- Confidence in IT Systems: The proactive steps taken by Allari instilled greater trust in the reliability
and resilience of their IT infrastructure, ensuring long-term business continuity.
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