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Why Unplanned Work is Killing IT Teams (and How to Fix It)
IT teams lose 35-45% of their time to unplanned work—42% of incidents linger 3+ days (CISQ). This chaos blocks strategic goals, leaving no room for innovation.
The Core Problem:
- Ticket backlogs grow, slowing responses.
- Recurring issues repeat without fixes.
- IT stays reactive, not strategic.
3 Steps to Fix It:
- RCA: Stop repeat failures-cut incidents fast.
- Workflows: Optimize tickets-slash backlog 40% in 12 weeks.
- CSR: Track change success-hit 99%+ execution.
Quick Fix: High-performers cut chaos below 10%—reclaim bandwidth without more headcount.
Proactive IT Service Management – Lessons from the Field
IT service management is transforming. Organizations that once relied on reactive problem-solving now recognize the power of a proactive approach. Instead of simply fixing issues as they arise, forward-thinking IT teams anticipate problems, streamline processes, and create sustainable solutions that align IT with business goals.
Checklist: Cut ERP Chaos in 12 Weeks
Most IT teams aren’t struggling because they lack expertise—they’re struggling because unplanned work is consuming 35-45% of their time and preventing them from executing strategic priorities.
How to Measure Success in IT Change Management
IT leaders face a critical challenge: the IT Leadership Paradox. They must maintain system stability while driving innovation.
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