Midsized Pennsylvania manufacturer with a small IT team was overloaded with managing Help Desk tickets, working with users on day to day issues while trying to execute major IT projects that would provide major benefits. The result was that the major projects were losing out to fire fighting.

Allari’s solution, CloudHD, provided the portal and ticket management software the customer needed as a starting point. But even more importantly, the solution included the processes and services for dispatching and managing the incidents and service requests from open to close. In addition, Allari’s service team was able to execute any of the incidents and service requests the customer’s IT team felt would give them more time to focus on the more proactive initiatives.

Allari believes the full CloudHD solution will improve IT productivity, improve user satisfaction, and allow the IT team to use their time and skills to focus on more strategic tasks.