A global electronics manufacturer running JD Edwards EnterpriseOne across 39 countries has worked with Allari since the early 2000s. The relationship has evolved across successive operating phases, bringing technical operations, user support and functional expertise together.
The current phase — operational ownership (since March 2024)
In March 2024, Allari took full operational ownership of the global electronics manufacturer's JDE production support under a consumption-based contract with OpenBook® transparency. The rollout was phased:
- Phase 1 — CNC and database operations.
- Phase 2 — service desk, dispatching, functional and technical support.
- Phase 3 — 24/7 coverage with functional audits and security role management.
Monthly reviews connected the live ticket queue, operating procedures and recurring issues. From May 2024, backlog review, procedure refinement and root-cause work became part of the operating cadence, giving the teams a shared basis for improving support.
Engagement scope
- 27 senior Allari technicians embedded across the joint service queue.
- 39 countries supported across Global electronics manufacturer's global operations.
How long has this manufacturer been an Allari customer?
Since the early 2000s — a 20-year continuous engagement across successive operating-model phases. The current production-support phase began in March 2024.
What is the scope of the production-support phase?
Allari runs JDE production support in three phases: CNC and database operations; service desk, dispatching, functional and technical support; and 24/7 coverage with functional audits and security role management. Coverage spans the manufacturer's operations in 39 countries.
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