The Physics of IT
The Execution Drag Coefficient
Diagnostic Performance: 1.77-Day Resolution Pulse | 82% Reduction in Execution Drag | 38% Capacity Recovery for JDE, SAP, and Oracle Fusion estates.
The Execution Drag Coefficient quantifies the five friction forces—Entropy, Latency, Variance, Opacity, Fragmentation—consuming your IT capacity. Most organizations operate at 55–65% effective capacity. This diagnostic reveals your Ghost FTEs and the exact capital being destroyed by structural friction.
[FORENSIC_VERIFICATION]
Diagnostic criteria based on the 25-year Process Engineering audits of
Carlos CorralMIS · ITIL · Process EngineeringQuantify the physics working against your IT organization. See exactly how much capacity is being consumed by execution drag—not lack of headcount.
The IT Process Institute's study of 850+ organizations found that 35-45% of IT capacity is consumed by unplanned work in typical organizations. Top 15% high performers maintain <5%.
Adding headcount to a high-friction environment does not increase output—it increases entropy.
Law 1: Entropy
Unplanned work consumes capacity meant for growth.
Law 2: Latency
Aged tickets cost exponentially more to resolve.
Law 3: Variance
Configuration drift multiplies troubleshooting time.
Law 4: Opacity
Hidden costs erode trust and prevent optimization.
Law 5: Fragmentation
External handoffs drain tribal knowledge.
How Much Capacity Is Your Organization Losing?
Two core inputs. Expand for Five-Law precision.
Total full-time equivalents in your IT organization (engineers, developers, infrastructure, operations).
Include salary, benefits, equipment, and overhead. Default is $120,000/year (US enterprise median).
Baseline Entropy Coefficient: 35%
ITPI research (850+ organizations) indicates 35-45% of IT capacity is consumed by unplanned work. Expand "Refine Your Diagnosis" to adjust based on your environment.
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Execution Drag Calculator: Frequently Asked Questions
Answers for CIOs diagnosing the friction consuming their engineering capacity.