The Maintenance Mirage.
Why 50% cost savings leave you with the same 35% capacity loss.
Third-party support changes who responds to your tickets. It doesn't change the physics that creates them.
Third-party support saves on maintenance fees. It doesn't recover the execution capacity trapped in ticket backlogs, context switching, and knowledge fragmentation.
The Cost Savings Illusion
Third-Party Support
What They Promise
The Problem: All true. But none of this recovers the 35-45% of capacity you're losing to operational chaos.
Capacity Partner
What Changes the Physics
The Difference: We eliminate the work, not just respond to it faster.
What Third-Party Support Doesn't Address
Ticket Aging
They respond to tickets. They don't eliminate the conditions that create 16-day backlogs. Your queue stays just as deep—you just pay less to maintain it.
Knowledge Fragmentation
Support engineers rotate across clients. They don't retain tribal knowledge about your specific configuration, customizations, and business context.
Operational Entropy
Orchestrator workflows fail silently. CNC queues bottleneck. UDO technical debt accumulates. Cheaper support doesn't change the physics—it just costs less to suffer.
Capacity Recovery
Your best engineers still spend 40% of their time on unplanned work. Support maintains the status quo—it doesn't recover what you've lost.
The Core Question
Do you want to pay less for the same problems?
Or eliminate the problems themselves?
Execution Capacity Partner
Intake Governance
Normalize intake. Prevent chaos before it enters the system. Stop the bleeding at the source.
Sprint Execution
15-minute billing increments. Predictable 2-week cycles. Velocity, not just response.
OpenBook™
Full visibility into every dollar. Find your true run rate, then compress it through automation.
The Comparison
| Metric | Third-Party Support | Allari |
|---|---|---|
| Maintenance Fees | ↓ 50% | ↓ 19% Year 1 |
| Ticket Aging | Same | ↓ 82% |
| Execution Capacity | Still 35-45% lost | 30-40% recovered |
| Knowledge Retention | Rotates with engineers | Embedded knowledge graph |
| Modernization Runway | Unchanged | Created |
Frequently Asked Questions
QUANTIFY STRUCTURAL ENTROPY
Execution Drag is not a hypothesis; it is a measurable line item on your P&L. The Forensic Capacity Assessment isolates the specific capital deterioration caused by unplanned work, context switching, and knowledge fragmentation.
Analysis conducted by Senior IT Enterprise Leaders. Output includes a Capacity Loss Score and True Run-Rate calculation. Zero sales friction.