24/7 Help Desk Services

Streamline your operations and focus on core projects while we expertly manage your help desk tickets with precision and care. Ready to see your ticket count reach zero? Let’s make it happen.

Let us take the help desk burden off your shoulders and manage your help desk tickets. So, you can focus on more important projects that will make you shine.

Experience, Reliability, Expertise

11,569

Tickets processed per year

11 min

Average Tickets Response Time

86%

tickets resolved on the first call

99.34%

tickets Resolved within SLA target

Schedule Free Consultation

A seamless extension of your IT team powered by your very own branded ConnectWise Help Desk software.

Full 24/7 help desk support coverage. No more unexpected stress, unplanned long days, and interrupted weekends and holidays. 

Tidal

Achieve peace of mind

Tidal Monitoring Services

Why Tidal Monitoring?

  • Proactively identify systems and applications issues
  • Fine-tune configurations to optimize systems’ performance
  • Ensure compliance and security with Tidal robust compliance and security features
  • Automate routine monitoring tasks and streamline operations

Key Features of Tidal Monitoring Services

  • Real-time monitoring and alerts
  • Comprehensive reporting
  • Customized dashboards
  • Scalable monitoring capabilities

Why choose Allari to manage your Help Desk:

  1. Support beyond the scope of general IT support:
    Our elite team brings 10+ years on average of experience in supporting IT organizations and complex ERP systems. They know support!
  2. Reduced downtime:
    Our senior experts can quickly identify and resolve complex issues. This will reduce your downtime and ensure the optimum uptime of your applications.
  3. Prioritized support:
    For your peace of mind, we use SLA and L1-L3 support tiers. Your issues will be prioritized to ensure your critical business functions are not disrupted for long periods.
  4. Effortless scalability:
    We will scale the help desk team hassle-free and seamlessly, as your business scales.
  5. Happier, more productive team:
    With a dedicated help desk, your internal IT team can focus on other strategic initiatives, optimizing the use of internal resources.

Ready to unleash your potential?

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FAQs

Common questions about our services and approach.

How does Allari address concerns regarding trade secrets and confidential business information?

While our hybrid dedicated and shared model offers resource optimization and cost control benefits, we recognize that a fully dedicated staff model may be essential for protecting your trade secrets and confidential business information. In a fully dedicated model, resources are exclusively assigned to your account, ensuring maximum protection of your proprietary information. This approach guarantees that your sensitive business data remains secure and confidential, tailored specifically to your needs.

How does Allari ensure ITAR/EAR compliance for complex systems?

Our comprehensive methodology for ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations) compliance includes close collaboration to classify ITAR/EAR-controlled technical data, strict access controls based on data classification and roles, data segregation on dedicated systems if needed, robust network security with ongoing monitoring, and tailored ITAR/EAR training for all involved staff. This approach ensures full compliance, safeguarding your sensitive data and maintaining the highest standards of security and control.

What experience does Allari have with AS-9100, ISO-13485, and IATF 16949 standards?

Allari has extensive experience with the rigorous quality requirements of AS-9100, ISO-13485, and IATF 16949 standards. We have directly supported IATF 16949, working with multiple certified customers, ensuring effective support for their quality management system. Our partnerships with them have given us deep exposure to AS-9100 and ISO-13485, equipping us with a thorough understanding of the necessary processes and documentation. Our adaptable approach allows us to align our processes and support teams with these standards as needed.

How does Allari ensure the security and privacy of my data?

Allari places the utmost importance on system security and data safeguarding, understanding your rigorous data handling requirements. We ensure data storage compliance by strictly adhering to your policies and storing all documents within your network, following established guidelines and best practices. Comprehensive security awareness training is mandated for all employees, covering password management, phishing prevention, incident reporting protocols, and applicable privacy laws such as US Safe Harbor and EU GDPR. Technical personnel receive in-depth training on secure coding practices, data encryption, and network security. Our security training is regularly updated to address evolving threats and regulatory changes. These comprehensive measures ensure that your data is protected and your security and privacy requirements are met to the highest standards

How does Allari ensure quality management in its services?

Allari's Quality Management System (QMS) aligns with industry best practices and standards like ISO-9001. With a 10-year track record of integrating with the change control processes of multi-billion-dollar companies holding ISO-9001, AS-9100, and ISO-13485 certifications, we demonstrate our capability to meet rigorous quality standards. Our change control approach is regularly reviewed and improved to meet evolving needs, ensuring continuous enhancement of our processes. We adapt our change control process to integrate seamlessly with client-specific requirements and governance models, ensuring alignment with your unique needs. Transparent documentation and metrics provide visibility into change impacts and decision-making, ensuring you are always informed and confident in the quality of our services.

How does Allari ensure IT security and business continuity?

Allari maintains a dedicated Information Security team that oversees all aspects of IT security and business continuity planning. Responsible for policy development, enforcement, and review, our Information Security team ensures comprehensive protection of your data and continuity of operations. Routine risk assessments identify vulnerabilities and threats to your IT infrastructure, enabling proactive mitigation. Our robust incident response processes swiftly address security incidents or breaches, minimizing potential damage and ensuring rapid recovery. By focusing on these areas, Allari ensures that your IT security and business continuity planning are robust, comprehensive, and capable of protecting your operations against a wide range of threats.

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