Services Catalog

Introduction

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Core Functions

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Client On-Boarding

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Responsibilities
Allari
Client
Schedule a Kick-off meeting between Allari and Client
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Prepare a Welcome Kit and conduct an Orientation Meeting with Client Staff
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Document Network Components
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Install all necessary software and tools to covered devices
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Perform a baseline network and security assessment
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Provide on-site transition services during the first 60 days
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Provide retention requirements for all services which include backup
chek
check

Managed Services

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Lacus vitae nascetur eros adipiscing duis habitasse risus praesent cursus. Adipiscing curabitur mauris convallis mattis, elit nulla iaculis. Tristique litora praesent dictum nisi porta pharetra aliquam pulvinar aptent. Sit sollicitudin parturient lacus vivamus quam nostra. Aliquam fusce neque auctor morbi iaculis ac pellentesque imperdiet. Dictumst dis nunc sed vehicula tristique consequat faucibus. Tempor sapien mus leo tortor; id senectus at scelerisque.

Standard Workstation Management

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Responsibilities
Allari
Client
Maintain equipment list in configuration listing (available on Client Portal)
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Provide Client-specific specification and build documentations
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Perform continuous assessment of vendor recommended critical patch updates and apply according to patch schedule
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Manage OS security privileges
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Provide or contract for properly designed OS backup procedures
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Install and maintain anti-virus software on all managed workstations
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Manage Client owned licenses, warranty and support contracts
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Maintain inventory of existing Microsoft licenses provided by Allari
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Maintain compliance with EULA
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Application Management

Microsoft Exchange Management

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Service Task
Description
Features
Install and configure Microsoft Exchange component or new feature
DNS / MX
Create, delete, and modify MX and DNS Records  
Store/Storage Groups
Create, delete, configure mail store/storage groups
Mail Connector
Create, delete, configure Mail Connector
SSL Certificate
Install and maintain Client or Aldridge administered SSL Certificate
Mail Routing
Create, delete, modify mail routing parameters
Responsibilities
Allari
Client
Schedule a Kick-off meeting between Allari and Client
check
check
Prepare a Welcome Kit and conduct an Orientation Meeting with Client Staff
check
Document Network Components
check
Install all necessary software and tools to covered devices
check
Perform a baseline network and security assessment
check
Provide on-site transition services during the first 60 days
check
Provide retention requirements for all services which include backup
chek
check