What This Solves
Your service desk coordinator spends 2-3 hours daily manually routing tickets. Password resets go to the wrong queue. ERP issues sit unassigned. Critical tickets don't get escalated until someone notices. It's not a people problem—it's an automation gap. Your ticketing system can do this automatically, but nobody has time to configure it.
Proven Results
70%
reduction in manual ticket routing work
1-2 weeks
to implement comprehensive automation rules
15-20 rules
covering routing, assignment, escalation, and notification
How It Works
Days 1-3: We analyze your ticket patterns—what categories exist, which teams handle what, what triggers escalation. We map your current manual routing logic.
Days 4-7: We configure 15-20 automation rules covering routing by category, auto-assignment by skill/availability, SLA-triggered escalation, and notification workflows.
Days 8-10: We test rules against historical tickets, tune for accuracy, and deploy to production with monitoring.
Handoff: We document all rules and train your team to modify them as needs evolve.
Framework Integration
We use AI to analyze ticket patterns and suggest rules, but humans verify each rule before deployment. Automation serves your process—not the other way around.
Learn more about Human-VerifiedWhy Allari
We've configured ticket automation across ServiceNow, Jira Service Management, ConnectWise, and other major platforms. We know which rules actually reduce work and which create more noise.
Best suited for: Service desk teams spending more than 2 hours daily on manual ticket routing and assignment
Why It Matters
This service directly impacts execution capacity by reducing unplanned work, eliminating low-value patterns, and freeing senior staff to focus on roadmap execution instead of operational firefighting.
What You Get
Time to Value
Implementation Time
1-2 weeks
SLA Response
Tier 1: 30-minute response
Effort Model
Dedicated team coverage during implementation