The firm behind the delivery team
Allari is a privately held enterprise IT operations firm founded in 1999. We are self-funded, carry zero debt, have no outside investors, and have never had an exit event. That capital structure is deliberate — it is what makes a deflationary support contract possible to write and honor over multi-year engagement horizons.
Heritage — 27 years continuous. Self-funded since 1999.
No private-equity owners. No pivots. The same operating discipline, deepened over time.
- 1999 — Founded. Allari, Inc. founded in Naples, Florida. Senior ERP and IT operators only — no offshoring, no body-shop model.
- 2003 — First multi-year customer. Long-form production-support engagement signed. Establishes the model that becomes Deflationary ERP Support.
- 2012 — JD Edwards specialization. Practice formally focused on JD Edwards EnterpriseOne and the adjacent stack. Build-Run Separation thesis takes shape.
- 2014 — OpenBook® governance. OpenBook® dashboard and weekly review cadence introduced. Customers see every ticket, every hour, every root cause.
- 2024 — 25th anniversary. Quarter-century of continuous operation under original ownership. Same operating discipline, deepened by 25 years of customer data.
Twenty-seven years. One ownership team. One operating model. No pivots.
What we operate today
- 78 Net Promoter Score; 100% of surveyed customers rated services satisfied or very satisfied (2023 customer survey, 63% response rate).
- Operations across 25+ countries, with named delivery centers in North America and Latin America.
- Every hour, ticket, and root cause logged in the OpenBook® ledger and auditable by the client at any time.
- Platform coverage across JD Edwards EnterpriseOne, SAP ECC and S/4HANA, Oracle Fusion Cloud, and PeopleSoft.
- 27 years of continuous operation with no service interruption.
Source: Allari customer roster, 2024. Definition: organizations with active or completed support engagements. Source: Allari corporate registration. 1999 → 2026. Same ownership throughout. Source: Allari, Inc. ownership disclosure. No private equity. No outside capital.
How we are governed
Engagements are governed by the OpenBook® transparency ledger and a quarterly compression review chaired by a senior engineering principal. Clients can audit any work item, any hour, and any root-cause classification at any time. This is the governance layer that makes the deflationary commitment auditable.
Leadership
John Mathieu — Managing Partner & Founder. Founded Allari in 1999 to solve the structural conflict of enterprise IT — the team running today's operations is the same team asked to build tomorrow. Twenty-seven years and 100+ enterprise customers later, that thesis became Deflationary ERP Support. Self-funded since 1999 — no private equity, no exits.
Ravi Madhavan — Managing Partner, Head of Transformation Strategy. Directs Allari's transformation strategy practice. Thirty years of ERP experience — beginning in 1998 — focused on the two-front war every modernizing enterprise faces: keeping legacy JDE and SAP running while internal teams move to S/4HANA, NetSuite, or Oracle Cloud. Georgia Tech.
Chris Metzger — Managing Director, Head of Global Operations. Runs Allari's global operations across every customer engagement. Owns delivery for the full operational layer — production support, help desk, identity and access, infrastructure, cyber detection. Detroit-based, with senior engineers across the Americas, Europe, and Asia.
Milton Suarez — Head of Global Delivery. Leads Allari's service-delivery platform across IT operations — identity and access, maintenance, production support, help desk — plus the reinforcing layer of cyber security, BI, and software development. Ecuador-based. Universidad Internacional de Valencia.
Carlos Corral — Head of Process Engineering. Heads Allari's process engineering practice. Owns the analytic discipline behind every customer engagement — the longitudinal studies, root-cause taxonomies, and runbook generation that turn operating data into compounding compression. Led the 30-month HellermannTyton study.
Angela Ward — IT Security Specialist. Leads Allari's information security practice. Owns the cyber detection, vulnerability management, and identity discipline embedded in every customer engagement.
Frequently asked questions
Where are your delivery centers?
North America and Latin America, with named teams supporting clients in 25+ countries. Coverage windows are designed around the client's operating geography, not a one-size-fits-all follow-the-sun rotation.
Are you a Systems Integrator?
No. Allari runs the Run layer — operations, support, environment work. We coordinate with whichever Systems Integrator the client selects for major implementation programs.
Book a working session · Why Allari · Where we operate
Chat with John on Microsoft Teams: https://teams.microsoft.com/l/chat/0/0?users=john@allari.com. No Teams? Contact form: https://allari.com/contact.