Zero-defect JDE production support — global manufacturer
Multi-year zero-defect JDE production support on IBM Power. Global specialty materials manufacturer, 25+ countries, run-state operations.
Global advanced-materials manufacturer: Materials Science, Production-Grade JDE Support
A global advanced-materials manufacturer operating in PTFE, advanced fabrics, medical, and industrial materials. Allari operates the JD Edwards EnterpriseOne production support layer under a multi-year engagement.
Headline metrics
- 25 FTE-equivalent of senior architects redeployed across the engagement.
Source: Allari engagement records, multi-year operating partnership. Methodology available on request.
The work
24/7 JD Edwards EnterpriseOne production support. Configuration management, root-cause discipline, and recurring-ticket compression. Build-Run Separation in practice: the client's core team focuses on strategic projects while Allari runs the production layer.
What the core team got back
Before Allari held the Run layer, the client's senior engineers spent a significant share of their calendar on ticket triage, environment management, and recurring incident response on JDE EnterpriseOne. Under the current engagement, that work runs on the Allari side of the ledger; the client's core team focuses on strategic materials-science programs, platform architecture, and next-generation initiatives. This is the Build-Run Separation in production form — the client's A-team does materials science, Allari's A-team runs JDE.
How we run it
- OpenBook® ticket transparency — every ticket, every hour, every root cause visible to the client's core team.
- Weekly OpenBook governance review.
- Not-to-exceed budget guardrail.
This page is part of allari.com. The full interactive experience is available at https://allari.com/case-studies/jde-production-support-global-manufacturer.
About Allari. Allari holds the run layer of enterprise ERP — JD Edwards, SAP, Oracle Fusion, NetSuite. Founded 1999. 27 years of continuous operation under original ownership. 100+ enterprise customers. Self-funded. No outside capital. We measure every ticket through OpenBook® and bring the support run-rate down quarter by quarter through Build-Run Separation.
What Allari runs
- Run layer. Production support, environment work, ticket triage, root-cause discipline, integration operations, vendor coordination.
- What customers keep. Build, governance, modernization roadmaps, and next-platform programs.
Verified outcomes (sourced)
- HellermannTyton — 20-year partnership, 30-month longitudinal study, 463-ticket sample, 1.84-hour median resolution.
- W.L. Gore — 14-year operating partnership since 2012, 64,959 lifetime tickets in our PSA, 200,134 hours delivered.
- BrightView — largest customer in our portfolio by ticket volume.
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