Production proof at portfolio scale.

Every case study on this site is one strand of a much larger ticket record. The aggregate below distills a decade of JD Edwards, SAP, Oracle, and NetSuite production support — anonymized, time-stamped against ConnectWise PSA, and reconciled against change-control registers inside the Allari® Portal.

Ten years of ERP production support, in four numbers.

180,738

Service requests, incidents, problem records, and change tasks — all captured against project codes in the ConnectWise PSA system of record.

~431,400

Engineering time submitted as a cost plus time not submitted as a cost, logged against the same ticket record. Every minute reconciled to a project, a customer, and a deliverable.

86

The subset of Allari's 150+ lifetime customers with complete OpenBook® PSA history (the 15-year forensic record behind this proof grid). Spans manufacturing, distribution, healthcare, public sector, agriculture, consumer products, and luxury goods.

9

Production support delivered from the US into APAC operating regions — English-language delivery, US-cleared engineers, no offshore handoff.

Numbers are corpus aggregates spanning the past decade of production support. Customer identities are withheld at customer request and on standing anonymization governance.

Sustained ticket throughput across multi-year engagements.

Largest continuous engagement in the portfolio — global advanced-materials manufacturer, multi-decade JDE production support.

Largest single-program ticket cluster — JDE 9.0 → 9.2 upgrade migration for a global manufacturer's Brazil operations.

Global electronics manufacturer with operations across 39 countries — multi-decade JDE production support and Tools Release cadence.

Top-10 customer concentration — top 10 engagements account for >85% of total portfolio hours.

Same-team continuity — production support carried forward across team transitions with no contractor churn at customer interface.

Regulator-calendar delivery on JD Edwards, multi-year.

Continuous regulatory sustainment since program inception.

CFDI invoices, Complemento de Pago, fiscal stamping (Timbrado) — held to the Mexican tax authority's evolving rule set on the regulator's calendar, inside a single JDE production-support engagement.

Tax Reform delivered on calendar, OSGT custom-customs platform sustained.

Brazilian Reforma Tributária, NFe electronic-invoice cadence, cBenef tag enforcement, and a custom DUIMP customs platform (OSGT) version-migrated across multiple change-controlled releases.

Upgrades and platform transitions, executed without business disruption.

JDE 9.0 → 9.2 upgrade programs — large-enterprise and mid-market engagements completed with mock-go-live rehearsal and same-team hypercare.

JDE Tools Release upgrades — production-cadence rollouts, multi-customer portfolio.

Power BI modernization on JDE — first dashboard live in 1 week, multiple legacy reporting platforms consolidated.

JDE-to-SAP transition support — multi-year sustained JDE production support during the parallel-run window of a global ERP transition.

Cloud lift / lift-and-shift programs — JDE moved to direct-tenancy hyperscaler hosting.

IBM Power multi-LPAR sustainment — HMC, OS, and Tools Release lifecycle held without an internal specialist hire.

Standing capability — not a surge contract.

Zero unplanned outages during named cutover phases — across the JDE → SAP transition, Tools Release upgrades, and 9.0 → 9.2 upgrade programs.

Quarterly vulnerability cadence — continuous quarterly JD Edwards vulnerability remediation across 10 anonymized client environments.

Disaster recovery proven — full JDE restore validated with zero data loss on a consumer-products production estate.

Ransomware recovery — JDE production environment restored from cold within a 2-calendar-day window.

Scheduler emergencies — Tidal production scheduler stabilized inside the existing monthly statement, no incident pricing.

What the customers behind the ticket record report.

100% of surveyed customers rated services “satisfied” or “very satisfied” — 2023 customer survey, 63% response rate.

Net Promoter Score of 78, against a B2B services industry benchmark of 40–64 — same 2023 survey instrument.

82% of tickets resolved within 3 days at a global electronics manufacturer, up from 67% during the early operational handover — 36-month longitudinal ticket study, January 2022 – February 2025.

19% Year-1 cost reduction against the prior Run budget baseline at the same engagement, held at 81% of budgeted levels across 14 months.

Survey figures are from the 2023 customer survey (63% response rate). Ticket-resolution and cost figures are from the 36-month longitudinal study behind the global electronics manufacturer case study, reconciled against the ConnectWise PSA record.

US-based delivery into APAC, no offshore handoff.

APAC operations support is delivered from US-cleared engineers running on US business hours and rotating into APAC windows by design — not by farming the work out to a third-party offshore vendor. English-language delivery throughout. No second SOW. No second vendor.

9

APAC COUNTRIES

Japan, China, Singapore, Australia, Taiwan, India, New Zealand, Hong Kong, and other APAC operating regions supported across the engagement portfolio.

10+

APAC-TOUCHING CUSTOMERS

Customer engagements with verified APAC-tagged tickets — materials science, agriculture, electronics, healthcare, consumer products, and food & beverage.

3,000+

APAC-TAGGED HOURS

Aggregate APAC-tagged ticket effort across the corpus — region setup, legal-entity expansions, localization, customs integration, and business-hours bridge support.

Verification on request: customers can be referenced live in a working session under standard confidentiality. See References and OpenBook®.

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