RUN-STATE CUSTODY
During your migration, who runs JDE?
Every migration plan accounts for the destination platform. Almost none account for the legacy system that still runs payroll, AP, and inventory while the migration is underway. The Bridge solves that.
Talk to a Principal LeadTHE GAP
The migration plan has a blind spot
When migration begins, JDE doesn't stop. But the team that runs it gets split between two systems, two priorities, and two sets of expectations. Here's what breaks:
Who triages production tickets at 2 AM?
Your team is pulled into migration workshops during the day. Nights and weekends become the de facto JDE support window.
Who owns change management for a system being replaced?
Nobody wants to invest in a 'legacy' platform — so changes stack up, controls erode, and audit findings multiply.
Who patches, who tests, who signs off?
The SI assumes JDE is handled. Your team assumes the SI is covering it. The gap becomes a production incident.
What happens when your best JDE person gets pulled onto the migration?
Institutional knowledge walks out of the Run state. Resolution times spike. The backlog becomes unrecoverable.
THE SOLUTION
What The Bridge delivers
Full Operational Custody
We own JDE production — tickets, patches, environments, integrations. Your team is freed for migration work without backward glances.
SLA-Bound Resolution
Defined response and resolution windows. No more 'best effort' from a distracted team. Our 1.77-day average resolution standard applies.
FTE-Parity Pricing
You're replacing headcount, not adding a premium layer. The Bridge is priced at parity with the internal FTEs it replaces.
Audit & Compliance Continuity
SOX controls, access reviews, change management — maintained to standard throughout migration. No audit gaps from the 'legacy side.'
ENGAGEMENT MODEL
Four phases. One clean handoff.
Intake & Knowledge Transfer
We conduct a full operational inventory — environments, integrations, customizations, tribal knowledge. Your team transfers context once, not continuously.
Parallel Operations
We run alongside your team for 30–60 days, absorbing ticket flow and validating runbooks. Escalation paths are tested before we assume full custody.
Full Custody
We own JDE Run state. Your internal team focuses entirely on migration workstreams. Weekly reporting keeps leadership informed without pulling anyone back.
Controlled Handoff or Wind-Down
When migration completes, we execute a structured handoff to your post-go-live team — or wind down JDE operations entirely. No orphaned systems.
LIFECYCLE STAGE: STAGE 3
The Bridge maps to Stage 3: JDE Operations During Migration of the JDE Lifecycle framework — the period where production stability is most at risk and least resourced.
View Stage 3 DetailsDon't let JDE become the migration risk nobody owns.
A Senior IT Leader will assess your migration timeline, current JDE operations, and staffing gaps — and tell you honestly whether The Bridge is the right fit.