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Dispatch Services
Simplify Operations. Accelerate Growth.
Allari’s ERP Dispatch Services help IT leaders reduce operational stress and reclaim bandwidth by seamlessly managing L1, L2, and L3 tasks. With multilingual support, financially backed SLAs, a flexible pay-for-use model, and advanced tools like the CMDB to minimize unplanned activities and enhance Root Cause Analysis (RCA), we empower you to focus on strategic goals and drive business success.
Unlock a more efficient IT operation today.
Why Choose ERP Dispatch Services?
IT leaders face relentless operational demands, leaving little time for innovation and strategic initiatives. Allari bridges this gap with services tailored to simplify ERP operations, reduce inefficiencies, and free your team to focus on what matters most.
Key Benefits
Reduced Operational Stress
Let us handle your ERP tickets, troubleshooting, and updates, so your team can focus on innovation.
Improved Efficiency
With Allari’s proactive approach, reduce inefficiencies and optimize workflows to meet business goals.
Faster Resolutions
Experience fewer delays and reduced downtime with dedicated ERP support.
Multi-Language Support
Our team provides ERP support in multiple languages, bridging communication gaps and ensuring consistent service for global teams.
Flexible Integration
We adapt to your needs, complementing your internal resources. For example, we can escalate networking issues to your internal staff while taking full ownership of DBA tasks or providing coverage during staff vacations.
Reduced Unplanned Activities
Allari’s proactive system monitoring and use of CMDB insights reduce unplanned activities, enabling your IT team to focus on strategic initiatives. By addressing recurring issues and configuration drift, we help minimize disruptions and achieve a high-performing IT operation.
Pay-for-Use Model
Control costs with our flexible pay-for-use service. Whether you need:
- After-hours support (e.g., 5 p.m. to 8 a.m.) to complement your daytime operations.
- Weekend or holiday coverage to ensure uninterrupted service.
You only pay for the time spent actively resolving your tickets, ensuring cost-effectiveness without sacrificing availability.
What We Do
Ticket Categorization, Assignment, and Prioritization
Tickets are categorized and prioritized based on urgency, impact, and type (e.g., incident, service request, change request), following ITIL best practices. Once categorized:
- Tickets are assigned to the appropriate team or resource based on skill level, availability, and expertise.
- Configuration data from the CMDB is used to identify impacted IT assets, streamline ticket resolution, and enhance Root Cause Analysis (RCA).
- Status updates are provided at each stage of resolution.
- Proactive follow-ups ensure no ticket is left unresolved or delayed.
L1-L3 Support Services
Allari provides customizable L1-L3 support services designed to seamlessly integrate with your existing IT operations. Whether you need support across all levels or specific areas of expertise, we tailor our services to meet your requirements:
- L1: Basic troubleshooting and user support for resolving common issues quickly and efficiently.
- L2: Advanced problem resolution, process workflows, and escalation management for more complex challenges.
- L3: Expert-level issue resolution, including database and application support, for specialized or critical needs.
Our services are flexible and scalable, ensuring that we complement your team’s capabilities. This includes:
- On-demand support for specific expertise gaps (e.g., database administration or application troubleshooting).
- Temporary coverage during peak times or staff absences.
- Full ownership of tasks based on your team’s internal priorities.
Whether you need comprehensive support or targeted assistance, we help reduce operational strain and keep your ERP systems running smoothly.
System Monitoring and Maintenance
Proactively identify and resolve issues using advanced analytics and real-time monitoring, minimizing downtime. Configuration data from the CMDB allows us to detect and address configuration drift, ensuring long-term system stability.
Custom Resource Integration
We complement your team by taking on tasks based on your internal capabilities. Whether you need database administration (DBA) expertise, ERP application support, or temporary vacation coverage, we seamlessly fill the gaps.
Financially
Backed SLAs
Our services are guaranteed by SLAs that include:
- Average first response times as low as 10 minutes.
- Resolution time targets for critical issues.
- Penalties or refunds for unmet SLAs.
Global Multi-Language Support
Our multilingual team supports global organizations, offering services in English, Spanish, Portuguese, and more.
Proven Results
Our ERP Dispatch Services deliver measurable outcomes that drive value for your IT operations:
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40% Reduction in Ticket Backlogs
Within three months, we significantly decrease the burden on your team by streamlining ticket resolution processes.
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50% Faster Resolution Times for Critical Issues
With expert triaging and proactive monitoring, we resolve priority tickets more efficiently, reducing downtime.
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10-Minute Average First Response Times
For urgent requests, our team ensures fast responses to minimize service interruptions.
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24/7 Availability Across Time Zones
Around-the-clock support ensures your ERP operations run smoothly, no matter where your team is located.
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Reduced Unplanned Activities
By leveraging the CMDB to address recurring issues and configuration drift, we help lower unplanned activity rates to as little as 5%, achieving a high-performing IT environment.
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Pay-for-Use Savings
Save costs by only paying for active support during after-hours or extended coverage periods.
How It Works
Initial Assessment
1
We evaluate your ERP operations, identifying pain points, recurring issues, and bottlenecks.
Seamless Integration
2
We integrate with your workflows and tools, ensuring minimal disruption during onboarding.
Proactive Support & Monitoring
3
Advanced analytics and real-time monitoring prevent issues before they escalate. Leveraging CMDB insights, we proactively address potential issues at the configuration level.
Flexible Resource Allocation
4
Tasks are assigned based on your internal expertise. For example:
- Networking tasks:
Assigned to your internal staff. - Database issues:
Managed entirely by Allari. - Vacation coverage:
We step in temporarily to maintain seamless operations.
Flexible Pay-for-Use Coverage
5
Get tailored after-hours or weekend support without committing to full-time costs. You only pay for time spent actively resolving issues, ensuring maximum ROI.
Continuous Optimization
6
Regular updates and enhancements ensure alignment with your evolving needs.
FAQs
Common questions about our services and approach as part of our 24/7 Help Desk Services
By handling L1-L3 ERP support tasks, troubleshooting, and updates, we free up your team to focus on strategic initiatives.
We provide comprehensive L1-L3 support, tailored to your organization’s needs.
Yes, we offer around-the-clock support and flexible after-hours coverage through our pay-for-use model.
Yes, we support English, Spanish, Portuguese, and more.
We support JD Edwards, SAP, Oracle Fusion, PeopleSoft, and other leading ERP systems.
Ready to reclaim your team’s bandwidth? →
