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Configuration Management Database (CMDB)
Eliminate Recurring IT Issues with Precision CMDB Solutions
A well-implemented CMDB is the key to reducing unplanned activities and achieving high-performing IT operations. At Allari, we leverage industry-leading platforms like ServiceNow to enhance root cause analysis (RCA), resolve recurring tickets, and address configuration drift—helping your team focus on strategic initiatives with only 5% unplanned activity.
Eliminate Recurring IT Issues with Precision CMDB Solutions
A well-implemented CMDB is the key to reducing unplanned activities and achieving high-performing IT operations
At Allari, we specialize in leveraging industry-leading platforms like ServiceNow, BMC Helix, and ManageEngine to enhance root cause analysis (RCA), resolve recurring tickets, and address configuration drift. Our solutions enable your organization to achieve operational excellence with a target of only 5% unplanned activity rate—freeing your team to focus on innovation and strategic initiatives.
A Configuration Management Database (CMDB) is more than an inventory of IT assets—it’s the foundation of a streamlined IT environment. Here’s how it makes an impact:
- Reduce Unplanned Activities
Minimize disruptions by addressing configuration drift and recurring issues. - Enhance RCA Efficiency
Identify the root causes of recurring tickets faster and with greater accuracy. - Proactive Problem Resolution
Map dependencies between systems to prevent future incidents. - Support High-Performance Metrics
Focus on achieving a target of 95% planned activities and only 5% unplanned activity.
Why a CMDB is Critical for High-Performing IT Operations
Our expertise spans across platforms like ServiceNow, BMC Helix, and ManageEngine, ensuring the right solution for your organization’s needs.
Our CMDB Services at a Glance
CMDB Design and Planning
We assess your IT environment and operational goals to design a CMDB tailored to your needs, ensuring:
- Comprehensive asset tracking
- Accurate relationship mapping
- Integration with industry-leading ITSM tools like ServiceNow, BMC Helix, and ManageEngine
Data Population and Validation
We ensure your CMDB starts with clean, accurate data by:
- Automating discovery of IT assets and dependencies using tools like ServiceNow Discovery
- Validating collected data to eliminate errors
- Setting up processes to maintain data integrity
RCA Integration
Seamlessly integrate RCA methodologies into your CMDB to:
- Identify and resolve recurring tickets
- Perform impact analysis of changes and incidents
- Drive a reduction in unplanned activities
Configuration Drift Management
Address configuration drift to stabilize your environment by:
- Monitoring deviations from baseline configurations using tools like ServiceNow Configuration Compliance
- Automating remediation of identified discrepancies
- Preventing repetitive issues through proactive management
Metrics and Reporting
Provide actionable insights through customized dashboards and reports that track:
- The percentage of unplanned vs. planned activities
- Ticket closure rates and RCA resolution times
- Configuration drift occurrences and remediation rates
Ongoing Support and Optimization
We don’t stop at implementation. We continue to support your success by
- Scaling your CMDB as your IT landscape evolves
- Monitoring data integrity and configuration drift
- Optimizing for improved RCA performance and operational goals
Key Metrics to Measure Success
A high-performing IT operation relies on measurable outcomes. With Allari’s CMDB solutions, you can expect:
FAQs
A CMDB is a centralized database that tracks IT assets and their relationships. By maintaining accurate configuration data and mapping dependencies, it helps reduce unplanned activities caused by misconfigurations or unidentified issues.
We specialize in leading platforms like ServiceNow, BMC Helix, and ManageEngine to deliver tailored solutions that meet your organization’s needs.
The CMDB enables RCA by providing detailed insights into asset dependencies and changes, allowing for faster identification of root causes behind recurring issues.
Yes, we provide ongoing support to maintain the accuracy and relevance of your CMDB data, ensuring it continues to deliver value as your IT environment evolves.
Organizations that partner with us typically see a significant reduction in unplanned activities, faster RCA resolution times, and a more stable IT environment.
Achieve IT Operational Excellence with Allari
A well-implemented CMDB is the foundation of high-performing IT operations. By addressing recurring tickets, reducing unplanned activities, and integrating RCA, we help your team focus on innovation and strategic growth.
Ready to unlock operational excellence and drive change? Let’s talk today →
