Root Cause
Archaeology.
We don't just fix the symptom. We find the "Management System" failure that allowed the symptom to exist.
"Most providers stop at the top. We dig to the bottom to prevent recurrence."
Every incident has three layers. True resolution requires addressing all three.
The Task Triangle
The Incident
The event that triggered the alert. The visible symptom.
The Causal Factor
The mechanism that enabled the incident. The technical chain of events.
The Root Cause
The management system failure. The process, policy, or governance gap.
Traditional Provider
"The server crashed because the disk filled up."
Stops at Layer 1 • Symptom Addressed
Allari Forensics
"The monitoring threshold was never set because the onboarding checklist was incomplete."
Reaches Layer 3 • Recurrence Prevented
The Forensic Protocol
Detect
Incident triggers investigation within 15 minutes
Document
Timeline reconstruction with change correlation
Diagnose
5-Whys analysis to reach Layer 3
Deliver
RCA report with prevention controls