Daily checks needed attention. Healthy checks stopped needing a charge.

Start with the operating activity.

Daily-check tickets required human handling. Allari activated automated checks in December 2021, with a daily run and repeated instance checks through the day. Database checks still required manual work at the time of the initial review.

Put a repeatable mechanism behind the checks.

Automated checks ran daily, with instance-availability checks every 15 minutes throughout the day. The team kept database checks visible as a separate manual responsibility, making it clear which work had been automated and where specialist attention was still needed.

Measure what changed.

A December 2021 customer review reported average daily-check handling time falling from 90 minutes to 30 minutes. Automation reduced the hands-on effort required for that recurring workflow.

Let consumption follow human effort.

In early 2022, service reviews reported no charge when automated checks found everything healthy; human intervention remained chargeable when an exception required action. Later reviews recorded issues resolved and periods without daily-check exceptions. The operating review connected the checks, the remaining work and the customer’s consumption.

Shared visibility connected the improvement to the customer’s bill.

Automation changed the work, service reviews made the result visible, and the charging approach reflected the remaining human intervention. The customer could retain operating attention without paying for routine healthy checks as though they still required the original handling effort.

Work together on the next avoidable task.

Review recurring activity with your delivery manager, process owners and Client Solutions Manager. Decide what to remove, simplify or automate based on business value and the budget you approve. Use a baseline and an agreed check after the change, then release the effort or put it toward the next priority.