MANUFACTURING DOESN'T PAUSE FOR IT TICKETS.
When your ERP goes down, the production line stops. When your IT team is buried in patches and password resets, the modernization roadmap stalls. We've delivered 53,000+ service engagements across manufacturers ranging from automotive suppliers to industrial products to food production — keeping operations running while your team focuses on what moves the business forward.
Industry Challenges
Manufacturing environments run on JD Edwards, SAP S/4HANA, or Oracle — often simultaneously. Multiple plants, multiple time zones, multiple integrations. The IT team responsible for all of it is the same team expected to drive modernization.
A production line doesn't wait. When your CNC environment fails or your EDI integration drops, every minute is lost revenue. Manufacturing IT operates under availability pressure that other industries don't face.
Finding engineers who know both your ERP platform and your manufacturing processes is hard. Retaining them is harder. The average IT turnover rate means tribal knowledge walks out the door every 12-18 months.
ISO, FDA, OSHA reporting, lot traceability — manufacturing compliance generates IT workload that doesn't appear on any roadmap but consumes bandwidth every day.
Field Reports
W.L. Gore & Associates
Gore's global manufacturing operation required IT support that matched the precision of their engineered products. Allari embedded operational custody across their JDE environment, delivering resolution speeds that redefined their internal SLA benchmarks.
26,518 Service Engagements | 90% Faster Than Industry Average | $596,655 Annual Value
90% faster resolution than industry average across 26,000+ engagements
View Field ReportHellermannTyton
HellermannTyton's manufacturing IT was drowning in aging tickets and escalations. Allari compressed costs by 19% while clearing the backlog — transforming reactive support into proactive operational management.
89% Reduction in Ticket Aging | 19% Cost Compression Year 1 | 92% On-Time Delivery
89% reduction in ticket aging within the first year
View Field Report$4B Manufacturer — JDE to SAP Migration
A $4B manufacturer needed to sunset JD Edwards and migrate to SAP without interrupting production across multiple plants. Allari provided 20 principal systems leads who maintained operational continuity throughout a multi-year transition.
20 Principal Systems Leads | 3,000 Users | 5 Years Zero Disruptions
Five years of zero production disruptions during migration
View Field Report